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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very good to receive the confirmation from the airline right away.
Excellent services, fast,, cheap, I will recommend to friends, and continue using this services
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I think you are the best on market I hope to fly withe you next time
I have emailed asking on my boarding pass I've received one it doesn't seem complete?
So far we haven't had any issues with the flight out
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I wasn't sure about my baggage allowance, I called them and they gave me quick response and great service.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Was good, better than expected however you should put the allowable size and weight of the cabin bag for slice of the trip
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Fue fácil,barato y muy rápido, es la primera vez que compro en esta app y la verdad es que lo volvería a hacer.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Great service and rates. However, it was a bit disappointing that the initial price was £40 more than I ended up paying. The price changed as soon as I tried to purchase my ticket. Apart from that, great service and quick confirmation, which put my mind at ease.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The first problem that I was aware of was when I tried to check in online, I got this message "This booking, ------ appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking".
Then when I eventually followed a verification process, The boarding ticket that I printed, stated Non-priority and no extra cabin bag that I had already paid edreams an extra €105 for. I contacted Ryanair and they said that this happens a lot with edreams and if I want to book the priority and extra bags, I will have to pay them another €105. I have already spent hours trying to resolve the issue and eventually got an auto-reply confirming the receipt of my query with case number and they will get back to you with an update.
I you want a stress-free holiday do not book with edreams.
Veer straight forward to book my flight. The instructions were clear and user friendly
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Offers many options and making a reservation is too much easy and fast
Dear Hicham A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Your eDreams Prime Customer Services Team
The service is clear and very helpful to everyone 100% you will find what you are looking for
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Customer service agent on phone was amazing. Helped with app and getting new password
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I had no option but to select the prime subscription to finalize my booking...
Automatick check in done ok but then befor departure there was a message in the app that the check in was not done and that I do it my self via wizzair web. I was affraid about my departure. Confusig!
Dear Nora- D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team