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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Everything easy and fast. I like the way this website works and I hope doing better
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Yes. I received a request to travel to Krakow and it was a short time. I checked the airline flying from Beirut to Krakow and I see that I will divide the flight into portion. One Beirut and Antalia and the 2nd Antalia Krakow. For the portion Beirut Antalia I can pay on airline esite, but for the portion on Antalia -Krakow I couldn't pay online on the Sunexpress airline then I check for travel agent and I see that I can pay on edreams for the flight so I pay and I receive a reservation.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I booked a vacation on eDreams from Maryland to Miami Florida. This included; flight, hotel, and car. The hotel is the only thing that worked out for me in this booking. The website confirmed the flight was available but on the night before, I couldn't access my boarding pass. I contacted customer service and they let me know the reason I couldn't access my boarding pass was because my husband and I were not on the flight. She proceeded to tell me they will not rebook the flight for me but she could give me a refund. The refund offered was only 25% of the whole bill meaning the hotel cost 75% of all that I paid? I rebook the flight with my own money and get to Miami to find my rental. Car doesn't exist because I arrived a couple of hours later than pick up. And for this part, they are offering no refund. They are not taking any responsibility for their actions. And the call I had with customer service was not helpful as he kept referring me to an email I never received which details how I will not receive a refund. This is daylight robbery, proceed at your own risk.
Very easy after reading reviews I was worried but everything went perfect for me no problems at all got my booking reference and flight details but the app says stil processing but confirmation in my email so no problem
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The site was so easy to understand and I was.able to book my internal flights so straightforward.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Nice and useful for the multiple options but a bit confusing and with pricing and adds on changing continuosly
Dear Emilio N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Todo bien hasta ahora.
Esperamos tener una buena experiencia en este viaje.
Gracias!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Dear Sir/Madam,
Please confirm that both my flights are secured. 8.11.23 from Mobay Jamaica to Heathrow London, 9.11.12 from Heathrow London to Namibia.
Kind regards
Ms. Sam
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The site is quite easy to navigate as all what you need for your trip are all in one place ranging from flights, hotels and car services.
It's really a dream
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Had to book a last minute flight due to my flight being cancelled...went through without a hitch...confirmation straight away...and access to boarding pass...great service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Couldn't get a seat online and had to give my details twice at the airport due to them not being able to find my ticket to give me a seat. Flight was very late
Do not book with them is a big scam!
They will charge you 69.99$ without consent! Now they have my card on file anything can happen.
Very straightforward.
I also searched several other sites for a last minute deal. But i,ve got to say eDreams were hard to beat for value for money.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a flight to visit my daughter through eDreams, sadly my flight was cancelled while I was sitting at the airport waiting to board. The airline of course refunded eDreams and not me directly. I have been fighting for almost a month and they refuse to refund my money for a trip I was never able to take even after they were refunded!
For now everything going well. Wish you all the best
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Strongly advise do not use Edreams. They are thieves. I am due a refund sunce June which they told me I would receive within 10 days. 23rd of August now and 19 phone calls later, and they are telling me they are having issues with their financial team and wait another 15 days. They are disgusting.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.


Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team