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eDreams

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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BIEN
August 23, 2023

ME PARECIO SATISFACTORIA, BIEN NO HUBO PROBLEMAS GRACIAS

Date of experience: August 23, 2023
Dimitry V. eDreams Rep
over a year old

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

South Africa
1 review
0 helpful votes
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Great
August 23, 2023

It's awesome, very easy and simple, hassle free
I would like to recommend everyone

Date of experience: August 23, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Belgium
1 review
0 helpful votes
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Excellent
August 23, 2023

Is good to go and is the best to travel I love it ok

Date of experience: August 23, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

GB
1 review
0 helpful votes
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Return to Australia
August 23, 2023

I booked this flight early thinking I would get the time and stay over between flights as I wanted them. The time of the flight would suit us for transfer to the airport, I could book the seats that I wanted at a reasonable price, when we flew from Melbourne to UK we were given different seats, that was with a different airline. I just hope this does not happen again. When we have flown Emirates before we have been satisfied..

Date of experience: August 23, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Australia
1 review
0 helpful votes
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Complete Scammers
September 22, 2023

These Guys are suckers. They automatically log you in for Prime and store your card details for processing their Prime. If you end up finally checking your bank and realizing the membership fee being debited $89 and you try going to the Prime website and try canceling the Prime, these $#*!s don't make it easy as they won't let you find the Prime and you search and search trying to cancel prime and end up tired as there won't be any customer service contact info too and you get busy with your routines having not enough time to cancel prime. NEVER EVER BOOK USING EDREAMS. THESE ARE ROBBERS WHO STEAL HARD-EARNED MONEY FROM PEOPLE. To the Edreams - Beggars are better than you $#*!s, at least they beg but you $#*!ers steal.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Saudi Arabia
1 review
0 helpful votes
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Good
August 23, 2023

Excellent services and clear details, great support and follow up

Date of experience: August 23, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Greece
1 review
0 helpful votes
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Liars
September 21, 2023

I tried to cancel my booking after a few hours of purchase. The airline had a clear policy with a 24h money back.
E dreams claimed that I will take nothing back!

Date of experience: August 22, 2023
GB
1 review
0 helpful votes
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A bit confusing
September 21, 2023

A bit difficult with looking for baggage on plane and the cost for baggage. Sent from site to site. Need more Information please. I was given a voucher code but it wasn't accepted?

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
GB
1 review
0 helpful votes
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Great, only problem was waiting...
August 22, 2023

The waiting to confirm price was an experience. Other than that it was easy thanks

Date of experience: August 22, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
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Having found flights at reasonable rates I booked them but in my haste accidently put a middle name down in place of surname. I tried to change the name very soon after having booked & was told the airline wouldn't change it. I even paid extra at time of booking to cover any changes or cancellation. It seems this is out of eDreams hands therefore I find the advertising of taking extra insurances to cover these things Very Misleading. Then with no choice but to cancel the flight I'm told I won't get a full refund the whole things screams Scam to me as they now have all my personal information & my money!

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
Ireland
1 review
0 helpful votes
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Very good
August 22, 2023

I thought u were easy to.deal with.
Just entered my dates for flying and u gave me a great deal with sun express thanks

Date of experience: August 22, 2023
Dimitry V. eDreams Rep
over a year old

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

GB
1 review
0 helpful votes
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Trip to turkiye
August 22, 2023

Very professional, customer friendly and simple. I will use your services again and recommend it other users.

Date of experience: August 22, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

GB
1 review
0 helpful votes
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Mrs
August 22, 2023

I am satisfied with the booking system easy to complete online and you get answers straight away

Date of experience: August 22, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Israel
1 review
0 helpful votes
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Just like other 1000 people we bought flights tickets from edreams, the flight got canceled, we were promised a refund, 1 year later no refund arrived. Look on facebook EDreams Fraud 4k people,go to trustpilot and see the reviews. Hope i saved you your money and time.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2023
Israel
1 review
0 helpful votes
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Another satisfied customer
August 22, 2023

I booked a flight through the website. The site is accessible and convenient for the user, recommend using it

Date of experience: August 21, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Kansas
2 reviews
0 helpful votes
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Change of booking.
September 21, 2023

After an accidentle cancellation of my booking and talking to someone so I could change the destination of it I was told no that it is impossible. I even have VIP status! What is the point of having VIP status when they can't change anything?! Overall bad experience would not recommend to anyone. Just lost $485 on this flight! Proof of purchase is when they look up the booking number.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2023
Lebanon
1 review
0 helpful votes
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Thanks
August 21, 2023

Very nice and professional, easy to use and I am happy thanks

Date of experience: August 21, 2023
Dimitry V. eDreams Rep
over a year old

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Belgium
1 review
0 helpful votes
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I signed up for eDreams prime in the summer and decided I didn't want to renew it next year. The site warned me that my cancelling my subscription I would lose all my benefits as of my next flight. I had paid for the first 12 months in full and my expiry wouldn't happen until July 2024 (10 months from now).
I managed to talk to customer service and they confirmed that this was the case and I should just wait to cancel next year. They were forcing me to delay cancelling, this is an exploitative tactic that makes it more likely that I would forget to cancel at the last minute and be saddled with another period of billing. My decision about the next billing cycle should not affect my service in the current billing cycle.

eDreams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2023
Sweden
1 review
0 helpful votes
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It was most user friendly and utmost satisfying experience in booking my international travel plans

Date of experience: August 21, 2023
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Portugal
1 review
0 helpful votes
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FAST AND QUALITY
August 21, 2023

Muito fácil de usar, consegui achar rapidamente as passagens que eu procurava e foi bem fácil de concluir a compra também.

Date of experience: August 21, 2023
Dimitry V. eDreams Rep
over a year old

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team