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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I got my confirmation within minutes after making payment. I trusted the business and it's reliable
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy purchase and good experience hoop it will be nice trip
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I wasn't eager to travel again by boat from LasPalmas to Tenerife. Flight is cheaper and youll be closer to puerto de la cruz when you land in Tenerife Norte.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Please I am from the Netherlands. It has been my first time I booked a trip for my own. I think I had to much emails from edreams with merchandising. Please stop stalking me with that.
They unable to assist on anything, I booked last minute flight, they ask me wait confirmation for 24 hours! HORRIBLE COMPANY KEEP AWAY
DO NOT USE eDREAMS.NET. I DONT EVEN KNOW HOW I GOT SIGNED UP WITH THESE SCAMMERS. NORSE AIRWAYS MUST HAVE SIGNED ME UP. THEY TRY TO MAKE IT IMPOSSIBLE FOR YOU TO CANCEL YOUR MEMBERSHIP. GOOGLE THEIR CONTACT NUMBER AND MAKE THESE SCAMMERS CANCEL YOUR PRIME MEMBERSHIP. THEY ARE WORTHLESS SCUM
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had one price quoted, but as I bought it, it changed to a higher price.
EDreams are frauds and crooks. They sold me a ticket on a flight that does not exist. They took almost $500 of my money-and I have now had to spend another $650 to get a last minute replacement ticket as I connect back to Australia tomorrow. I had booked an airport hotel-another $350- which I can not cancel as it is too late. EDreams are crooks and frauds. DO NOT EVER USE THEM. The image attached is for a flight they sold that DOES NOT EXIST.
Very good so far. The booking was easy and the fair was also good. I received confirmation immediately. The website ia user friendly.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy navigation of site,fast confirmation,all in all as a firsttime user I'm impressed,will use again
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Nice prieces, offers you a lot of choises in the tickets priece and you can choose the time you for traveling
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Quick and easy to do, app was recommended by a colleague and hopefully trip will go as planned
I've been trying for almost 2 weeks for my sons ticket to be changed cause he needs an escort. But they seem to be incompetent! Just annoying!
It's so hard to give tha day of birth in your program, so I should press the dates 600 time, so make it friendly easier
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team