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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was to many questions and i did not Expert to be a member just to book noe flight.
Great experience with eDreams – the entire booking process was seamless, and everything went smoothly from start to finish. The website was easy to navigate, and I appreciated the excellent customer service. I'll definitely use eDreams again for my future travel plans!
Very easy to book online with all the flight details my only concern is that I cannot check in untill only,48hours ebefore the flight
I fount it very easy to fly with edreams app in my phone, lots of offers and truly great deals.
Very easy to understand. Book and then receive a copy of the booking.
Me gusto por lo fácil y practico a la hora de buscar un vuelo. Gracias
I appreciated collaborating with you. It was a valuable experience.
This recent booking is the third time this year I have used eDreams to book my flights. I stumbled upon your site back in August and I will say that the fares are cheaper than many other more well known travel sites. I took a chance on getting the Prime membership and it has been very helpful. I've saved the cost of the membership fee with my last two bookings!
Good. Good and fast booking. System works really well. I will book again.
My experience is pretty good and I'm enjoying it and having a good time
Apart from this customer satisfaction survey, which requires me to write at least 50 characters here, which is ridiculous, it really does work like a dream.
Your site said my TOTAL PRICE was $298.99. When I agreed to this and entered my charge card info. Another $134.91 was added to my price, Making the TOTAL PRICE $434.89! So saying $298.99 is the total price is deceiving.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good help to the customers to book on e-dreams web and it very easy to understand how they describe all ways to book my on E-dream
לא שלחתם לי את מספרי ההזמנה בחברות התעופה. לדוגמא בחברת ישראייר, רשום שמספר ההזמנה לא תואם את מספר ההזמנה רגיל
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Don't know, I am flying tomorrow. I need some help to understand how man KG I have to carry tomorrow to the airport without paying excess luggage. Please, can you advice me?
Dear Leonard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Absolutely amazing I highly recommend eDreams, because it's easy to find cheaper flights, affordable prices and the customer service are very helpful in case you have questions etc.
I like to thank you how you make easy for everyone
How everyone can booking his/her ticket
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care