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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Helpful, good time, and fantastic. Nice people, nice website, and decent prices.
Good and easy to buy my ticket and I have a good experience with you guys
Buena pagina muy intuitiva para mi basta con eso no voy a escribir 50 caracteres no soy poeta
It was wonderful experince to uage associated woth you for the travel plan. Looking foeward for more of the same. Thank uou for the assistance ane care. Keep the good work and assitannce.wish you good luck and best wishes
So happy I found this site. Very happy with the price and am waiting to see how the flight goes.
Had to unexpectedly book a flight from Edinburgh to Birmingham, no problem at.
You still have work to do…………………………………………………………………………….
So fast and easy to purchase thank you i love working with you guys
I would say it's great service and I will book my future flights with eDreams
I try to add the baggage for the flight and it is simply not possible, always comes of sth with the error, etiher booking number is chanaged or i am threatened in the page of airline with loss of the planeticket, i really would appreciate if someone tell sme how can i add the check in baggage and carry on baggae for the flight!
Dear Daniela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good quality and good service. All good. All good and good. All ok.
Much improved from the last time I used you which was in the summer of 2024
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vasiliki,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care