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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I've been very happy with every booking experience. Good prices and efficient service. I had to cancel a flight to Valencia due to the flooding and I'm optimistic that I will be given a credit as I booked a flexible ticket.
Flight was so smooth and fast. Got me to Florida ahead of time!
I found that the staff was very helpful with any issues that I faced
The site is easy to navigate and helped e get what I needed. If you are a techie, it must be a breeze but for us older folks I much prefer a human touch or interpersonal approach
Easy and affordable options with good follow up and options to reduce whole vacation trip
I purchased the flight ticket online 3 days ago, but I haven't received my e-ticket #. This makes me very anxious.
No comment at this time. I will leave my review after my trip. Thank you for now.
I booked a flight, was automatically subscribed to "Prime" something-or-other, with no obvious way to unsubscribe. I called their support number, was told they were having computer problems and would call back within an hour. No response.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The app has significant offers,and is working fine.I found exactly what i was looking for both for my flights and for accommodation.
Better price than others, and in 24 hours get reply, even price higher u still keep the booking price
I was attracted by the number of flight options and fares offered. But it was impossible to enter standard features such as frequent flier numbers. After making booking and receiving an email confirming my flight, I received a subsequent email from eDreams requesting a call to confirm my reservation. I eventually had to call Air Canada reservations which
Turned out to be very helpful in reviewing my booking and providing additional information on my flight.
Dear Keith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking process has been simple and fast. Steps towards confirmation of booking is timely set.
The contact was good also a good website to make a booking flight
They dont care! They dont open the phone and its impossible to cancel online! If you think Im going to pay you are wrong! Open the damn phone.
Dear Rilind,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jenny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care