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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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They dont care! They dont open the phone and its impossible to cancel online! If you think Im going to pay you are wrong! Open the damn phone.
Very easy and accessible website for people searching best possibilities for international flights
Fast and easy to deal with best price good customer service Only 1 more characters to make your standard review into a featured review!
Advice to everyone, this site is very great. Try to make it your favorite site for booking tickets.
I found my last minute ticket with a rational price, thank you for having a last minute flight.
Once the app was downloaded, it was easy to get to main subject of ticket purchase.
Rapidez y eficiencia todo muy ordenado y organizado espero seguir viajando en esta aerolínea porque la atención es muy buena estoy Super agradecido muchas gracias y sobretodo la oferta de viajes
Efficient, easy to use website and great service. Every part of the booking and flying went perfectly ahead.
Do NOT sign up for eDreams prime membership. They bill you without warning, and then, if you try to cancel the membership, they do not allow you to, nor do they return your money. This is an institution with no integrity. Do not do business with them.
Dear Eric,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recently booked a flight through eDreams and was automatically signed up for a "Prime Account" subscription without my consent. There was no clear notice or option to opt out of this subscription, and the charge was processed without my approval. I certainly did not intend to sign up for such a service, nor did I store my payment information intentionally. This type of automatic enrollment feels like a deceptive practice.
Furthermore, the only way to cancel this imaginary subscription is via a phone call, which I attempted, waiting for 20 minutes without any response. Not only did I waste time, but I will likely be charged an additional unknown amount for the call. EDreams also lacks any accessible contact for requesting a proper invoice or discussing subscription terms.
It's truly unbelievable that such scammers can operate in 2024. Avoid eDreams at all costs! I strongly advise others to stay far away from this company and their "Prime Account" service to prevent any surprise charges.
Dear Mislav,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not at all happy. Too many different customer service people who don't know what's going on
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Es un buen servicio sin tener que salir de casa, los recomendaría ya que están muy pendientes del cliente
We appreciated the price of the flights and telephone assistance.
It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rilind,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care