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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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We appreciated the price of the flights and telephone assistance.
It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!
Nice tool to use, I would recommend it to others i.e. Friends, family
I looked at the price and it was better than others but I had to go to work.
I logged in later in the afternoon and the price had risen by £100!
I didn't realise until I had paid.
It offers good price for flights but much better if there will be cheaper ones.
Simple enough to select and book flight, checked bags a bit pricey tho!
Trying to cancel the trial period is very difficult and time consuming. The staff are helpful, polite and respectful and will explain all positive aspects and favourable use of a membership but after letting the staff know that the great offers are of no benefit to me personally they will try to persuade you to keep your membership. Several lengthy calls later I was finally able to cancel.
Fairly pleasant experience although some of the add-ons, insurance-baggage etc became slightly confusing and a little irritating
It was ok once I negotiated your website as I found it slow...
I booked a flight Malta - Malaga, Malaga - Malta
In "your check-in bags" of the order:
Malta - Malaga I have no check-in-bags
Malaga - Malta I have 1xbag (23Kg.)
I am taking 1 bag with with me on both ways.
I needed a last minute flight, and edreams saved the day, with affordable options from multiple airlines. Safe, secure, easy, fast and reliable. I highly recommend edreams for all your travel needs!
I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.
Dear Mordechai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A bit pushy and not always transparent! Difficult contact with physical person.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This company should be called E NIGHTMARES cancelled a paid for booking then re booked at a much dearer price impossible to contact NO REPLY e mails joined me up with some discount deal without my permission and so it went on DONT deal with this company unless you want major stress in your life.
My experience was quite Satisfactory, the booking was easy to be made and all other services including choosing my seat
I wish there were no unnecessary option selections and payment to be processed quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care