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eDreams

3.8

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From the business

eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

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Australia
1 review
0 helpful votes
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Currency change
November 6, 2024

I moved from one site to the next and the currency changed, thinking I was getting a great deal, it ended up costing me $1800 more than I anticipated.

Date of experience: October 26, 2024
Israel
1 review
0 helpful votes
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SCAMMERS BE CARFULL
November 5, 2024

Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.

Date of experience: October 26, 2024
Philippines
1 review
0 helpful votes
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Fingers crossed
November 3, 2024

All good as long as they dont cancel or mess around with flight when ive a funeral to go too next day of landing in the uk, they have a bit of a reputation for these things... edreams did your part in this ok,

Date of experience: October 24, 2024
Ghana
1 review
0 helpful votes
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Smooth experience
November 3, 2024

Website is very easy to use, service provided are exceptional. Thanks

Date of experience: October 24, 2024
Illinois
1 review
0 helpful votes
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Satisfied with my booking
November 3, 2024

Your efficient service is very much appreciated. Thank you.

Date of experience: October 24, 2024
NL
1 review
0 helpful votes
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Experiencia de mejor opción
November 3, 2024

En la búsqueda de una opción para viajar eDreams, es una razón para confiar. Ya hemos conocido la experiencia Edreams

Date of experience: October 24, 2024
Georgia
1 review
0 helpful votes
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Quick and easy
November 3, 2024

Everything was quick and process is easy with edreams thanks!

Date of experience: October 24, 2024
Switzerland
1 review
0 helpful votes
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Good service
November 3, 2024

I can not because this is my first booking try to work or book with your service later

Date of experience: October 24, 2024
GB
1 review
0 helpful votes
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Excellent
November 3, 2024

I found the site easy to use.
I received an email shortly after I had made the booking and payment, confirming my booking.
I was able to download eDreams app.

Date of experience: October 24, 2024
Portugal
1 review
0 helpful votes
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I am very satisfied.
November 3, 2024

Receive flight information well and on time. I recommend e dearms to all my friends to by tickets.

Date of experience: October 24, 2024
Cyprus
1 review
0 helpful votes
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It is very helpful and useful app
November 2, 2024

First I was confused to book tickets by eDreams. After I started booking my flight. I realized that it is very helpful and easy app and it give more reasonable options. In general I like it and will continue using it. I highly recommend it. Thank you

Date of experience: October 23, 2024
Turkiye
1 review
0 helpful votes
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Always helpful and very informative, very easy to book and great service

Date of experience: October 23, 2024
New Jersey
1 review
0 helpful votes
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Three times removed
November 2, 2024

I booked a flight from Berlin July 12. It was booked through Aer Lingus. The flight was canceled because of a pilot strike in Ireland. Aer Lingus re-booked the flight through British Airways and when I arrived at the airport I found that my flight from LHR to PHL was canceled as well. That re-booking was for the next day late afternoon and I missed my mother's birthday celebration. I was interested in receiving some kind of reimbursement for this huge delay but there are no records that the airlines or Edreams will share that I can send to Air Help.

Date of experience: October 23, 2024
John T. eDreams Rep
over a year old

Dear Frank,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

GB
1 review
0 helpful votes
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Very good
November 2, 2024

This my first i bought ticket and i will do that on next flight Best Regards

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Rapidez y buena atención
November 2, 2024

Súper buena hasta el momento con rapidez y buena disposición

Date of experience: October 22, 2024
Belgium
2 reviews
0 helpful votes
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Better service & money value 👌
November 1, 2024

I am waiting for your better service in my flight time. Rest I will be explaining next

Date of experience: October 22, 2024
Portugal
1 review
0 helpful votes
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Response
November 1, 2024

I received all the details about my reservation I am satisfied with the result.

Date of experience: October 22, 2024
GB
1 review
0 helpful votes
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Easy-going
November 1, 2024

Took awhile to get started but overall completing the required information was straightforward then hey presto I am all booked to begin my vacation.

Date of experience: October 22, 2024
Nepal
1 review
0 helpful votes
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Pdf form of the ticket
November 1, 2024

Pdf form of the ticket is not available. My only suggestion is to send a pdf confirmation with every booking

Date of experience: October 22, 2024
John T. eDreams Rep
over a year old

Dear Adhiraj,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

PS
1 review
0 helpful votes
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Fantastic
November 1, 2024

Excellent and easy my booking going smooth i will use the sight in future

Date of experience: October 22, 2024