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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Some time u can find some other sites cheaper than ur Prime Prices, and one more think what i dont like is very quickly price is changing.!
I will book with eDream all the time from now. They are constantly sending information. Taking care of the journey until you reach the desired destimation. The ticket was inexpensive which i could only finde with them. I will only book from now with them again. Its a pleasure to receive their messages with all the necessary information throughout the trip.
Great experience buying air plain tickets I understood everything so easy
Bueno hasta ahora todo perfecto, esperemos q continuen asi, y recomendarlo a los amigos
Good and easy to search, great with a lot of options. They had the cheapest alternatives and most alternatives.
Best experience ever, it was very easy. The process was smooth
The booking process was effortless and the price are very reasonable. The discounts from accommodation to flights are amazing. Thank you eDreams
It was easy thing to do no many links to navigate. And you can choose from many availability depending on your budget.
Conseguir un vuelo barato en forma rápida y sencilla. Una grata sorpresa
I don't have time to write something here.
I just want more simple ways.
Dear Shinichiro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Honestly, you are better off staying away, and I have been traveling for 20 years, and this company has been the worst I have dealt with
Dear Mali John,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I bought a ticket for my girlfriend, Silvia Menendez, to fly from Guatemala to El Salvador on Volaris, November 18th, and the date of her birthday is off by a day. I can't edit it.
I booked a trip because on previous times all went well.
But I don't need this!just keep it essentially. I just want to book a trip. All the rest I really don't need.
Awesome help fast cheap and reliable. Managed to book and paid with no hustle and the prices we very nice
I like the prompt customer feedback on my ticket and the confirmation message as a follow up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hadi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care