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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Not bad but I have not received my ticket yet when will I receive it?
Very nice great would recommend to everyone helpful and great tours easily available
The aspects relating to baggage are not clear and it was necessary to access the company to purchase baggage.
When purchasing the trip, when the passengers were indicated, they were not asked for their passport numbers. I assume there may be problems at the airport.
It was good, easy to book the ticket, easy access to the website
Super fast, good price, great option.
I recommend it. Once again.
I have used e-dreams in the past all with satisfactory results. Even when I had trouble with the airline I usually found help through the e-dreams representative.
Very good but too many emails receive after I booked which I don't have the time to read them
This is the first time using eDreams. So far so good. Happy trails to all!
Es ist nicht möglich, die Prime-Mitgliedschaft online zu kündigen, obwohl es versprochen wurde. Man muss anrufen, was ich aus dem Ausland nicht tun will. Alle Mail-Versuche werden standardisiert beantwortet - ein klassischer Fall von Verarschung. Ich kann nur abraten!
Dear Mirjam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Let me check first air line services and my trip to Langkawi then I will explain my experience
Prompt and very easy to book with very competitive fair. I have been using it last couple of years and always satisfied with fair and find all the flights I want.
Easy peasy... Everything worked out well. Check in Online and printing out the ticket in barcode. Thank you
Nice service good information and helpful all the things easy to use
Cheaper and more convienient -I am in my eighties and find it hard to get around
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sewelo,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team