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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I was able to get into the app and chose the tickets and other details seamlessly. Worked for me better than the agents that were trying to rip me off. Thanks eDreams
Until now very good, because they offer good prices and promotions
Dealing with the reservation was very efficient, quick and didn't pressure me for add on features.
Could you be so kind not to promote your hotels instead of tickets?!
And stop sending too many emails about everything?
We have booked our journey with another booking site in April 2024 and it was cancelled last month October which I thought was a joke. When I found out just few days ago that it was no joke, I searched for other booking sites and ended up with eDreams which I have used maybe a couple of times long time ago. I was quite panicking but gave it a try. So I booked and received an email that confirmation will be sent in 24 hours. The more my anxiety increased but ahoy, I received it in less than 24 hours. Thanks to eDreams. I highly recommend this booking site. It's straight forward.
Not bad
Except that I was charged to pay £43 for boarding pass.
Git no prior information
It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)
I don't understand the point of freezing if the prices isn't locked in. Within an hour the price already increased by 70 dollars. I will not plan to freeze in the future.
Dear Alexandria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was great and they helped a lot. Made it easier for us to travel and look for everything
Less price as compared to other apps. I will at anytime recommend edreams to everyone out there.
Good no hustle it's straight forward and the customer service is very good and helpfull and also patient
Very easy and fast would recommend to a friend if I could and I will
Was very easy to schedule my flight.
No problems at all in finding my time.
This site requires you to join a unnecessary service for an extra charge
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Most of the goods are pay services only, including confirmation of booking by email, alerts of flight, calling customer service line without delay, etc which should be very basic and necessary to customers.
Dear Joey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I just wish the baggage allowance would be stated much earlier on, during the communications with the clients, and VERY CLEARLY...
Thank you!
It is easy to work with the site. I didn't feel any difficulties.
- they made mistakes and offered me credits
- their credits didn't work even after a CSR wasted 2 hours of my time constantly assuring me it was fixed only to have it not be fixed
- they promised me they'd reissue me the $90 and then despite receiving all their emails before and after, they never sent it to me or I never received it
- they sold me a "Westjet Economy" fare but did not give that to me instead giving me a "Westjet Ultra Basic" fare which is much less expensive bit still more expensive from them then my other options. I purchased on Prime Days, the best time to buy, and they weren't cheaper than anywhere else
Dear Victor,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Salavat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care