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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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- they made mistakes and offered me credits
- their credits didn't work even after a CSR wasted 2 hours of my time constantly assuring me it was fixed only to have it not be fixed
- they promised me they'd reissue me the $90 and then despite receiving all their emails before and after, they never sent it to me or I never received it
- they sold me a "Westjet Economy" fare but did not give that to me instead giving me a "Westjet Ultra Basic" fare which is much less expensive bit still more expensive from them then my other options. I purchased on Prime Days, the best time to buy, and they weren't cheaper than anywhere else
Will always check with eDreams they are the best will always choose
Al comprar el pasaje faltaba informacion que los asientos no estaban incluidos, ahora creo que tengo que comprar asientos si o si con la compañia. Aparte del equipaje despachado
Very good and big savings.
Thank you.
Easy to process flight arrangements.
Was a good experience, just needed to improve that the ticket itself sent
Not bad, handy enough for booking service, thank you for helping
You ensured that I get the deal and that I can travel in comfort
I always book here, it's a reliable website and I always get what I needed.
Tôi thích vì trang web có la chn phong phú, giao din thân thin
Very good experience with eDreams, it was easy to book with this website
Excellent experience. EDream is cheaper and more reliable. I hope you use the service in all my ticket bookings.
Hize un cambio de planes, y le agradezco a eDreams por la buena gestión y oportunidad, y también manejan muy buenos precios.! Los récomiendo!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victor,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team