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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Excelente plataforma y super fácil comprar lo mejor los precios
The service is very useful, if you travel a lot. They give you good discounts on tickets and car rent prices and so on.
It was a good experience. Smooth booking and no more logging on app
Thank you for making it easier to book my flight. It was very convenient to do so
Everything is good so far! Looking forward to travel to experience the adventure awaits, meet good people. Beautiful place to film.
Esperienza soddisfacente e servizio puntuale. Perchè supporta servizio in abbonamento e prime con offerte variegate su voli europei anche nel medio periodo
I use edreams a lot times. The booking are easy and there are allways a good offer. Everything work fine and quickly. Thank you
Comfortable seating and great service and price. Quick and easy check in 8
It was nice and quick. I went in and ask what I needed and it was quick.
For now I am satisfied, discounts are not calculated as it was advertised, but is passable
It was very easy but the only issue was that i couldnt check in online with lufthansa however didnt affect my flight or my booking.
C'était bien et rapide, bon prix par rapport à la concurrence
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members