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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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EDreams on top very easy and quick 👌also cheap flights I like
с сайта пришло уведомление что куплено билет на 2 декабря Бишкек Анталия на меня и на мужа, но на PDF формате не смогла скачать и распечатать.
Также хотела бы поменять логин на мое свое имя. Меня зовут Айнура. Прошу дать настроит логин.
Pages are a bit busy and some of the details are not immediately visible
Very disappointed with the difficulty to change or update the flight… no way of connecting to live person for assistance
TODO BIEN, ALGUNOS PROBLEMAS PARA PAGAR QUE SE SOLUCIONARON
I haven't receive my return ticket,but my departure ticket i got very fast and so thankful... pls let me know when i going to receive it
Dear Marie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was an informative site that help me to book my travel but I haven't received yet the invoice of my travel expenses!
I made the booing today so I'm a little confused on November 16, unless that was the plane ticket I booked to get to Mykonos.
It was very easy to book the flight and the information is very clear.
The website was easy to navigate, and I found the perfect flight options within minutes.
It's a fantastic experiment with you for booking to travel and I'll always deal with you when I'm about to travel thank you very much
I love eDreams is very easy to use. Here i found the best prices.
When I froze the ticket for three days, this was the option including one onboard 10 kg bag. Once the ticket was issued, I got into the LATAM site to review, and the bag was not included. Then changing my original selection.
Dear Jose,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked the flight to Athenes via EDreams. Strengely, that price was changed few times, during I doing the booking.
———————&/&3&£:&272)/)1)/£2)2)£2£2)2))2£2£2£2)£22))2)2
Rapido y eficaz, necesitaba un vuelo asequible y me ayudo a obtenerlo
2nd review about same booking. Baggage allowance during booking process was misleading. I was contacted by Prime Customer Care after last review. I had two emails from them saying they'd added the disputed carry-on to my booking and if I get charged at check-in, they'll reimburse me. Super service (I even emailed to thank them!) BUT a few days later an email from a different agent said carry-on isn't on my booking and I should contact the airline to add it and will not be paid back. I followed this with a phone call. This agent said the same and wouldn't even acknowledge the original email saying it had been added.
"Customer Care" needs to get their act together and not contradict each other. Really bad business practice.
Dear Wendy,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Booked a flight showing hand luggage only. Confirmation showed personal item only ie: a handbag or small laptop only. Would like to have cancelled the whole thing but was told its non refundable. Now have to pay extra for a carry-on. If it was clearer I'd have bought a better ticket to include everything.
I am happy to use this app. It's very easy to make the booking through this.
Çok kolay bir şekilde uçak biletlerini aldım. Üstelik bilet fiyatı genel fiyatın altındaydı.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniele,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care