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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had a confirmed reservation and after almost 2 months it got cancelled and obliged me to make a new one...with extra cost. I am afraid that might happen again as the flight date gets closer.
The offers on hotels look good but you have no cancellations option and it appears you pay st the time of booking? So I used another site where I have cancellation options and payment at the hotel.
I expected to receive an e-ticket within 30 mins. I received the booking confirmation instead after 24 hours.
All in all the process was seamless. As a 1st time user, it was easy to navigate. If all goes well on my initial journey, I will definitely use e-dreams again.
Dear Diarra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have booked the flight and wrote the wrong personalo data.After my request eDreams team have updated my new personal data as fast as possible.Highly recommended to choose eDreams site.
Booking flights is stressful but this firm made it feel stress free!
Best choice and everything is easy inside the site
Everything was good thank you for that
The airline don't help the customer. They're out looking out for themselves. Example luggage 118 dollars. That is crazy.
Hassle free and easy experience.
Booked flights and was away the same day
I booked with Edreams, they clearly said that the ticket was fully refundable if canceled within 24 hrs. They then came up with excuses of no refundable fees. They even charged me for luggage, when the airline includes luggage in ticket price, which is lower than one charged by Edreams. Customer service, even if you call a number in Florida, is outsourced to India, with representatives quarreling about you legit requests. Worst experience ever! I never had these issues by cancelling a reservation within 24hrs of booking. I spent 1hr 15mins on the phone for nothing.
Dear Fabio,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
This is the first time I have downloaded this app and i feel good
Thank you so much best site ever and lovely prices thanks for this site i love it and i will book everytime from this site
Had the confirmation email but had no e-ticket that I was expecting after the payment. Left it 30 hours later to call to request the e-ticket. I was dealt with professionally.
I'm ready to travel!
Thank you!
Looking forward to using the service again
Is good idk what to say else. Thanks for everything. If i could get cheaper prices. Would be better hehe 😅
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care