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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I tried to add 10kg hand bag but the payment wouldn't go through via the app and website then I called agents he tried from his side and didn't work. Basically problem with website. I am supposed to travel in two days time and the problem hasn't been solved yet.
Tried to book an emergency flight back home, all other options were un-affordable
But luckily i remembered to check edreams,
I can say goodby to my life long friend now thank u so much
ใส่ใจลูกค้าช่วยให้ลูค้ารู้เที่ยวบิน,ติดตามลูกค้าเท่าเทียมกัน
Best price available, documents received on time and as expected.
However the Prime optional service and costs are not transparent and to unsubscribe is very hard, only by phone and I have still not managed to do it.
Dear Fabien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Second time I get tickets with EDreams and I am soo happy. Choose that application I will see how easy is.
Would like to wait after this my first travel service with E dreqms connection. Then i can give my humble justificationl
Dear Selma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I called yesterday and was on the line for thirty minutes to change my flight. They confirmed that the change was made for Nov 28, but I still haven't received any flight information.
Dear Iuliia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to get a good overview of the various flight options.
What was not so clear was the costs of the flights with Easy Jet. The confirmed a lower price than what I payed and it was not obious out of their confrimation whether or not the additional luggage was booked or not.
I am satisfied with the steps and hopefully, it will be completed like that and keep following up to the end. I will give 5 stars upon finishing my trip
I think the site is very straightforward and I got a good deal.
Good and easy to access, I hope everyone would choose to book with you
The service was great, it was easy and simple and now I'm very happy.
Booked a flight from rochester ny to Raleigh nc, immediately got my details and boarding pass after checking in, flight got delayed due to maintainamce issues by 45 minutes but other than that everything was great. Haven't got on the plane at the time of writing this but hopefully we don't crash because this w o old be a very embarrassing 5 star review if we did.
Está bien todo funciona bien pero prime prácticamente es estafa porque aunque compro por eDreams porque es más rápido y práctico, siempre veo los precios en las páginas de las aereolineas y el precio es prácticamente el mismo con diferencias minimas
Being first time user, I was skeptical but everything went well. I received my booking reservation confirmation within 24hrs.
Dear Tamara,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
CS was helpful. Price was good. Emails timely. Thanks for your help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abdesselam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care