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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The system drives you to enrole and purchase things you are not intending to purchase - it is not completelly clear to me how I ended up signing up to prime
As I expected I have used e dreams before although I was unable to travel on that occasion as my husband was rushed into hospital the service was fine
It was a wonderful experience cost of flight is pocket friendly
Very satisfied, you inform me all the time letting me know and it makes me so happy specially when you text me saying to me the gate number which really really I'm happy with your service and definitely I use you again and again and again everywhere I go, thank you so much
Dear Rachida,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I am pleased my booking was so fast, easy and at a great price. I look forward to using the web site or app again.
Cheapest and most affordable website to book your holidays on
Traveling with eDreams is perfect and without stress for missing flight or gate
The site was very thorough and easy to navigate. Was able to book my trip in less than 5 minutes at a great price. Follow up email and confirmation was received almost immediately. Great experience!
In fairness to eDreams, they did refund me for the second ticket they made me buy from them - instead of doing what they promise on flexible tickets, which is change the date. They also refunded me half the cost of the Prime membership I never asked for. They did this after I threatened to keep posting about them, to contact the EU's consumer complaints division and to take them to court. They're still in profit to the tune of £50 and I will cancel the Prime membership and notify my banks. But it shows that they will refund you. It just requires making a lot of fuss, which takes time, and being persistent. As for the company, I'm unsure whether they're really crooks or inefficient, or just chancers. Most likely, they try it on and hope most people won't bother to fight them.
Dear Julian,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I bought a ticket thru eDreams via Skyscanner. I had already been conned by them, unwittingly, into a so-called Prime Membersbip which entitles you to free date changes and cancellations. I had to change my ticket date. After days of emails and hours of calls, in which they first claimed they couldn't find a flight on the date I wanted (their agent and I both found it in seconds), then claimed 'for technical issues' they couldn't process the change, they conned me into buying a totally new ticket on the promise of an illusory refund for the first one. There are thousands of posts from people also scammed by eDreams who've received no refunds. I've received nothing yet. This company should not be operating at all. They should be prosecuted. Please watch out for them on sites like Skyscanner and avoid them at all costs.
Easy, fast, convenient, I'm very happy of your provided service and support. Definitely recommend it
Excellent services on time flight to Barcelona had a wonderful experience 😀 👍
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Edreams were great but air lingus has been a terrible experience flying from Dublin to Glasgow they knew that that the plane couldn't land in Glasgow or almost anywhere in Britain because of the winds but they decided to put us up in the air anyways absolutely shocking as I was with my mother that doesn't keep well and we were over in Ireland burying her mother. Absolutely shocking and no excuse for this we are now stuck back in Dublin and waiting to find out when we can actually get home
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received my travel thank you but I just want my make sure u didn't take the money from my account
Simple, easy, and fluent travel experience that i had with edreams. Thank you for the service.
Fast, easy and reliable. I like eDreams because it has good nad diverse choices covering an entire pallette of prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care