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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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It was very good experience,I enjoy to traveling on all world
It showed one price at the start of booking procedure, and I choose this app due to this offered price. Later, when I've got to the payment the price was changed and was about 15% higher. I accepted that because I've already did the whole procedure. This payment was confirmed, and the booking should be done. But, a few hours later I received a notification from my bank that the payment was canceled by the receiver. When I checked this app, my flight was canceled and the price for a new book was increased for 50%.
I am actually speechless about the service I received from E Dreams - I request on the 21st of December 2024 to change my return time of my flight on the app on my phone - a gentleman phoned me back to confirm my request, and I was send a link to pay the difference for the changes made - which I did immediately, I could not stay on the line ( which was my mistake perhaps) due to an emergency I had to attend to, but I told him that he can phone me back in 10min-(he unfortunately never did). I was told I will get the confirmation email, to confirm my change asap- which I never did.
Later the same day I phoned them again - and I was told my request are being processed -I will get the email asap - 24 Hours later I phoned again and to my Suprise i was told there was no seats available for my request. So, I do ask why I was told to pay the amount if no seats were available in the first place. Now I must wait 10 days for a refund - I am so furious - a dream holiday just turned into a nightmare -to be stranded on an airport at night with NO accommodation available due to hotels fully booked
Think twice about using a platform outside your own country - so let's see how long they will take to refund me and If I ever will receive it - this makes my stomach to turn in knots to think that savings I worked so hard for can be so easily taken away and unfortunately, I do not have any control over- it saddens me - please be carefull
Dear Ronel,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Why didn't I enter my identity information when I used the platform for the first time?
Absolutely the worst experience ever, they advertise one price and then increase it when you try to book it, very frustrating. And then when you receive confirmation of the booking you find out that your baggage allowance doesn't cover you for the whole journey so they scam you again by making you pay twice for your luggage
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Excellent experience. It was easy to use and select flight. The payment process was smooth
Easy to book, just booked, and am not traveling for another 4 months so I can not say if everything will go smooth yet.
Booking was successfully done I am waiting for the actual ticket
Dear Lejone,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was a bit late with the ticket number and South African's airline always left me because of that. They are vey racist and they don't have a manners towards foreigners especially at Johannesburg. But thank you eDreams for your good prices
I have received details of my trip.thank you.i hope you're working more better
Very good experience and quality and its an easy flight
Thats all
I haven't signed up for the membership! There was a discounted rate & chose the one with out therefore Plz cancel
Dear Nada,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All went relatively well. Do not understand why there are two invoices: The major amount to sunexpess.com; minor sum to EDREAMS.
Secondly: I need to have "Martin Hlinsky" on the ticket; NOT Martin Adam Hlinsky. Adam Martin Hlinsky is my older son.
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Quick, easy and convenient. At times though it would be useful to HAVE FULL CLARITY on the specifics of the travel booked such as if SEAT and CHECKED BAGGAGE is included. It's a challenge at times to understand the terms and conditions of certain bookings
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ksenija,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care