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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The experience was full discrimination. The member of staff did not respect my choice of speaking a language. Forcing me to disclose my mother tongue language is well against data protection and human rights. I have recorded the conversation by making your staff aware. I will see if I would seek further legal action against the edreams or share the conversation with the media.
I'm used to eDreams for the first time and I'm satisfied with the offer of different services.
I purchased a plane ticket for a good price.
I would like to continue to use it.
The trial subscription was unexpected and troublesome since now I need to cancel it and there is no easy way to do so.
Dear Pablo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good service, good company
E dream super experience good job thanks for all
Smooth and nice. Very friendly people at the point of boarding
1) Best if I just dealt with eDreams rather than having the same info again from the airlines.
2) Carry-On luggage fees are outrageous
3) STill can't find my invoice
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The experience I had was It was accessible and it help a lot.Thank you
Easy to work easy to book best price satisfaction from website
Easy to navigate, little hassle straightforwardness about price.
I like this company -eDreams.because my dreams come true with them support 👍👍👍
I used just for tickets but for future maybe use for whole trip booking
Was very good experience very easy to book with
Will b booking our family flight very soon from u
Thanks
This is one of the easy application to book the international ticket.
I flew from Tel Aviv to Chisinau and on flay One airline the plane was late and it was packed, we were delayed at the airport for more than an hour and a half and the employees there do not provide service, we asked several times to help us, they do not treat us at all, the experience was not pleasant
Dear Qassem,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good experience, I am satisfied from your services, I hope my next experience will be excellent
I recently had the pleasure of booking a flight through eDreams Prime and I am thoroughly impressed with the entire experience. From the initial search to the final confirmation, everything was seamless, intuitive, and hassle-free.
If you book then be aware they want you to subscribe to their yearly subscription. When I tried to cancel, I had to jump hoops to get to a customer service rep. I also never had the seat I had chosen and quite possible had the worst seat on an aircraft right opposite the toilet. The flight was not cheap and I did not pay for the basic. I am well-traveled and felt that e dreams are a scam. When I went to get my seat placing for the return journey I had been bumped to basic and ended up paying another $40 so I would get a comfortable seat. When I tried to call e dreams about my ticket I could not get hold of them. Overall, a very disappointing experience.
It is not cheaper
It has no customer service
I do not recommend this.
Dear Suzanna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care