On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We valued the aray of combinations to fly but encountered some difficulty in synchronising 3 flights to the same destination.
I booked the flights with premium free cancellation. I needed to cancel my flights to learn that in fact i cannot because of "the airline's policy"!
So what is the point of paying more to buy the option of free cancellation?
Like this app. I received cheapest ticket with you app. I appreciate it
It should be able to combine flights accommodation and transfers at once
It was great experience booking through this site and I am using it for the first time, I had good choice of flights to book, price wise it's same as others
היות והכל מתקדם.ואנו חיים בעידן הדיגיטלי כל הסיפור מילוי טופס. אין פה שום חוויית משתמש.ו
Excellent, very straight forward to deal with and it represented best value for money.
Very good service, keeps me updated on everything about the trip 👏
You overwhelm me with emails about trivia. This clouds out the ones that are actually relevant.
Additionally, as soon as I commit to the deal, you send me a special offer deal. You may think this is clever, I see it as being deceitful.
Dear Malcolmian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The bundling is confusing. I frustratingly booked. When I was done and double check. It shows no checked baggage. I was sure I had chosen that option. The process of simply adding a bag was horrible. Kept asking to add seats, when I had already done so. Pretty sure I got nailed financially too. I'm over it
Easy to use. One enters the website and is guided through the options. The entire experience is easy to understand
Had to book new plane tickets after losing my original flight and the airline was quoting 4 times more what I paid for through edreams, highly recommend
It was easy to follow and find. I got my booking reference straight away with app easy to follow.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care