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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It is better to add international number into your phone number in the reply email.
Fair ticket prices and fast service
Now please stop bugging me with the length of the review
Please give me faver kindly. I am very worried about my family because my wife is pregnant.
This is the first time journey. So i will hope this journey.i m looking so good service.
It was okay, but at least the payment time needs to be 1 hour, then it would be better for us.
Cheaper than airlines and pretty straightforward. Every detail was sent via mail.
Downloaded it and used app the same day, we made our booking really fast, it isnreally easy to use. There is vast amount of flights and hotels in option with lots of discounts, so we will be using it again for sure!
Was difficult to access my credit dollars
Got stuck several times while booking
I would give them negative stars if it…
I would give them negative stars if it was possible. This was a horrible experience.i paid extra for insurance to be able to change my flight details but I went to change them the told me that I couldn't change them unless I made a change to both flights. I didn't need to change both. They wanted to charge me again. The I said I just want to cancel my flight for a refund then, they said that I would have to cancel both flights with the airlines and then they would send them the refund and then they could refund me. They were extremely rude and not helpful at all. Why buy the insurance if you can't use it. You also need to call out of the country to contact them. They absolutely ruined my holiday and I am so angry and disappointed. Please don't put yourself through the nightmare of using them.
Very bad experience with eDreams never have any kind of problem with my booking's since I have for over years my membership, but this year I have to recon that they let me alone with the issues that I had with some booking's many liars when you go to read about the benefits and then you ask for them and you discover that is completely liars, by the way I got peace on mind that I expose the situation, good day
Dear Janeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fairly straightforward but too many follow up emails…are they all necessary?
My search, options and payment were seamless.
This was the second option I used to get the ticket and I was glad I did.
I love to enjoy the edreams discounts, there are so many options to choose
Great job and great assistance, it was nice booking flights with you
It was awesome and competitive prices with smart response.
Good service. Recommended this website. Faster booking and friendly page
The system drives you to enrole and purchase things you are not intending to purchase - it is not completelly clear to me how I ended up signing up to prime
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As I expected I have used e dreams before although I was unable to travel on that occasion as my husband was rushed into hospital the service was fine
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shelly,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team