On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Using this page to buy our airline tickets was fairly easy and it offered a very good price, it will be better if steps are reduced in order to make the purchase easier and seamless
The website has disconnected screen. Please test the workflow of operations by customer when they access the website
Easy to book and saved a considerable amount in accommodation when booking together with flights. Will definitely use again.
I am satisfied with my experience with eDreams. I will always trust and choose it.
I am very happy with this website to make my plan easy and very happy because of my good fair flight ticket
I received all my documents and everything they confirmed my trip. I'm very grateful for the E dreams service.
Toda las veces que e viajado por esta aerolínea el trato y el servicio asido excelente no tengo ningún queja un 10 de 10 en hora buena mantenerce siempre así dando un buen servicio al cliente
Fast and secure booking. Very good and secure booking. I am sure I would use it again
I am happy with this site and I do it not for the first time. Very happy
This is my first time to buy air ticket via edreams app...its look very easy for me,im very happy.i hope in future when visit sosomewhere i go with edreams.
Friendly interface, easy to navigate and book the flights at good price.
Bon service est bon quality ce site confinace 100%
Bon service est bon quality ce site confinace 100%
All good, quick and efficient, confirmation received within few minutes, itinerary shared by mail, all clear and transparent, I am happy to deal with you, and for sure I will do in my next trips.
Excelente servicio para viajar con comodidad y tranquilidad
We have reserved seats on the Banhkok Siem Reap route.
But we are unable to reserve seats for the return trip.
Not useful promo code unless round trip or one way I was finally told after 2 phone calls. I think they shouldn't have left me guessing
User friendly website, easy booking procedure and a small discount offer
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care