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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It is a very good service, the page is very easy to use, so for me it was a good experience and i recomend it
Sono soddisfatta grazie ho prenotato un viaggio ed è andato tutto bene. Vi ringrazio moltissimo perché ho potuto esprimere un grande desiderio.ancora grazie grazie a tutto lo staff
I had to cancel my reservation and book the plane ticket again because the card was refused
Everything is great but to get an email subscribing to the group when we didn't was a shock. Will contact to cancel subscription
Trouble-free and everything was fine
I will definitely continue to make reservations here.
Worst service in the last ten years of my life, I spent 8 hours at the airport. If a person did not speak good English, he would be completely in trouble….:
I would appreciate it if you could take action quickly. Thank you very much
I didn't get the option for choosing a seat while making a reservation,
I was booked for a trip next week 1/2/25, and found that the weather would not be well, so I changed my flight with no charge to me! I am so happy I picked eDreams.
The app was very easy to use and I was able to book two flights at reasonable prices. The only hang up is sometimes the prices change as your booking which is annoying but the actual booking experience is simple
The process completely hassle free and would the first to recommend to my friends
Mala experiencia. Me ofertaron un vuelo con carry on y después de hacer la compra y chequear la reserva en la aerolinea veo que la reserva no tiene carry on, solo trae un bolso pequeño. Me siento estafado.
Dear Milton,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very obscure pricing and they switched dates when I landed from Momondo and booked me on a flight one day earlier than I had clicked on!
Dear Mila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you so much. I managed to book my flight very easily and fast using your service for the first time, with an extra promo.
It was good for me flay one plane the best because I tried the last time it was perfect
Cheap flight very easy go book.Happy me! We needed to book an earlier flight home and found these online at the cheapest price!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Radek,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care