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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Overall experience was good. The booking was simple and easy. I will buy it again
Good following up with the clients to settle their requirements and close any pending matter.
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A flight was delayed and then the landing was cancelled. I know that can always happen, but when almost nothing is explained to passengers either from the pilot or the employees on board then it is very poor service...Just free water on board and everyone should be happy. Happy New Year
I used this service to buy airline tickets because they advertised significant discounts compared to the airline's website. After purchasing, I checked directly with the airline and found the price was exactly the same.
Additionally, the ticket was shown to include carry-on baggage, but I later had to pay extra for it.
This feels misleading and disappointing. I expected transparency, not marketing tricks. Please ensure your pricing and baggage details are accurate – customers value honesty over false savings.
Dear Artem,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Disappointment because of difficulties to change the dates despite of rebookable ticket, first time in my life this happend when buying a rebookable ticket. This will be the last time i order from this company.
Dear Annmarie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was so simple. Just an easy way to make my booking. Would recommend.
Absolutely spot on...I found it quite amazing...Cheap at the price and the timings to suit...
Five stars application that offers multiple choices and works fast
I stumbled on this in my search for a flight to USA and found multiple options here. I will provide a more elaborate feedback after the trip.
I received my travel details.
I received my booking details, thank you!
It was ok just good. First it took a while to receive my confirmation.
I was calling to ask eDreams about booking I made I suppose to have a 90 voucher customer assistance say I used this already but when I purchased my booking I get 66 pounds discount I didn't get 90 pounds discount customer assistance said they going to send invoice to me I didn't receive any invoice
Dear Murat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Birgir,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care