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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I think that it is hard to navigate your web site and find out how to do the things that I need to do. I am sure that in time I will get it all figured out and will be able to get right to what I want to know. It would be nice if you would send a confirmation email with all of the information in it and links to all of the areas that we need to complete.
Thanks
הזמנתי כרטיס וקיבלתי כרטיס עם טיסה חזור שעתיים יותר מאוחר ממה שרציתי וכאשר ניסיתי לתקן זאת לא הצלחתי
Dear Avraham,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Se me deriva a una promoción de hoteles. Y no he podido pagar. He perdido una mañana entera y no se puede abonar. Lo intenté con 5 tarjetas distintas. Imposible comunicarse desde ARgentina
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As of now, and good experience but let me Complete the trip first.
No issues, quick process and decent amount of options for the flights
Overall very good, cost was a key factor and this was achieved without to much trouble.
I booked a flight with Edreams, the final price displayed on website was £262, somehow during the booking process and confirmation price rises to £274, then once paid I realise Edreams charged me £299 …. Can you explain why? This is the second time I'm having this kind of issue with your company
Dear Jaouad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thanks! It was perfectly organised. Easy to book and cheap. I got feedback almost immediately
Booking the ticket was easy and quick. No isdues so far jyst hope the airline doesn't cancel or change time or date of ny ticket
Mi experiencia fue muy buena, es sencilla la aplicacion y permite poder comprar de manera sencilla los boletos de avion
Easy to book and quick response. Found Edreams after trawling through lots of chancer sites and found it quick and easy to book.
N/A. Booking was straightforward no issues encountered but could be better if it was simplified
It's my sister that did the booking
It's my sister did the booking
Extremely Satisfied. No hidden charges. Quick booking. I will recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carrie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care