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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Muy mucho recomendable la exxxxperiencia con la página.
Fácil entendimiento. Dinámica. Clara
Muy y accesible
The basic flight reduction was very good but the extras added 60% and so in the end it made the price feel thesame as direct booking. I know you have to make a profit but it leaves a bad taste in the end.
I just wanted to buy tickets but it proposed to me tons of additional services
Dear Ihor,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The hotel did not meet expectations. So much so we checked out without staying there.
Pool and pool bar were terrible. The pool was disgusting!
There were no other bars and nowhere to sit and relax.
Very very over priced!
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Took away all the hassle and kept us up-to-date and worry free... thank you
This is my first time booking with eDreams, but everything has been fine so far, and my trip will be in a few days
I saved 50 euros by freezing the price in time. Also in this way I was able to book a direct flight for a good price. I really recommend to add the possibility to change dates.
Great job with excellent performance I have got from the team during my booking.
Buena, pero me envían muchísimos email con diferentes cosas
Easy booking hassle free I like the prime discount. Looking forward to booking with you all again.
There were a lot of steps to make a booking done. In my opinion it would be more useful if we could book in a fewer steps and in furthur post-bookings do the rest.
Dear Mohammadhassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I got an excellent deal! I searched several websites and found the best deal here with eDreams. So far it was a great experience.
Amazing price and easy to book through eDreams and very happy with the service. I will definitely use eDreams again and will recommend to family and friends.
Service it's quite easy to follow even though it's my 1st time experience but dreams looks promising
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Saeid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care