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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Quick and easy flight search and purchase. Another provider changed my flight times.
Details in "My Trip" showed inconsisiency. Baggage was travelling on day after my flight! I spent several hours with Customer Support trying to resolve the discrepency. Please read the support transcript for details.
I've seen good comments on reddit which made me trust this website.
I paid 75 €, on the grounds that 10 kg was not inclusive of this ticket.
No fraud from dreams.
From today I will avoid buying a ticket from your site, and I advise everyone not to buy tickets from them.
Was quick, easy and lots of options and lower rates
Cheaper prices posted and accessibility to more flights to choose from. The process was also fast and more clearly. In comparison to other browsers you got more options
Please until I complete my journey 🙏so I have nothing much to say, was very easy to go through my payment process.
Cheap price, got roped into prime plus which I now can't get out of so be careful of that
Dear Sinead,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was good but the prime plus I paid for I am not see any lower of price and there is no different of the price on eDreams and the price of the airline
The experience so far is good. It was cheap and efficient. I hope it will be completed successfully
I booked the tickets round trip from Prague to Italy.It was pleasure experience! Fast and easy,no hassles
I am very happy its professional ils make lot of choices and opportunities
Dear Fatiha,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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Through casual purchasing a flight ticket I was tricked into getting a paid membership, without me being aware which i cant cancel it online ( though it says on e-mail that it is possible). The page for terms and conditions just does not open. So i am suggested to call to UK to cancel my unwanted membership by phone. So, you are just scammers!
Dear Vera,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Okay, but I would have liked the option to change my seat position I reserved on the plane
Dear Barry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My booking for flight with Thai airways was fine.I was a little confused with the 15 days free subscription for prime.
Dear Tracy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Mi experiencia con eDreams ha sido favorable muy recomendada
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rodney,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care