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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Very easy to navigate & book on the site. And I was able to book just what was needed. Thank you
Tremendous options and choices on all my trips. Love eDreams and use it all the time for work and business.
I pay my ticket and got the booking number and after I got a email from your company that say that I have not maide my payment and that my booking was cancelled 🙃.
Paid for seat reservations but airline did not receive payment from eDreams so seats were not reserved or available at Check in. They have agreed to refund me. Website not great. They cannot confirm if ATOL protected until after booking completed and paid for. Then they just do not tell you if it is not covered. Prices good but customer service not so good. Spanish owned.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Buena seleccion de vuelos y de precios y muy buenas ofertas el sistema de reservas es agil
Everything clear but still I didn't get boarding pass, but I guess it would be received closer to the trip.
Muy agradecido por el servicio, encontré mi plan de vuelo adecuado para mi viaje y a un precio super excelente, gracias eDreams.
For me I can say that the Edreams,were always alert in times of my need 24/7 they were active...I'm thankful for the team and God blessed everyone...
Serviabilité des services
Ponctualité et clarté
A recommander
I got what I need. I made a reservation online and it was easy to do.
Заходишь на сайт набираешь пункты назначения с указанием чисел полета и вот тебе предоставляется информация о десятках рейсов,которые тебя доставят по назначению.Ну а дальше всё сам,сам.
I travel before that's good i like and not expensive because
Dear Abidullah,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was smooth,straight no complicated details to fill.All good Great experience
After I return I will say directly to u don't worry about that, it's okay
Very good, everything went smoothly from viewing to booking, looking forward to my flight
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mikael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care