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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The site is very easy to use clear instructions and information provided updates sent straight away
We are here in many times buy air ticket 100% satisfied the edreams good service provider
I love dreams to travel world 🌍 because we have the best of the time
Flight Details came through quickly. Prices were cheaper than the other sites.
Good email communication and assurance.
Excelente serviço de reserva de passagens. Fácil de encontrar o voo desejado.
I needed to extend my holiday with an additional flight and they were great. I joined prime and saved money booking a hotel for the extra days too. Would recommend.
Upon checking withnother providers some of your hotel is more expensive even after discount how disappointing
I am satisfied as of now but I am yet to make my trip so may be then after make a genuine review
😊 I have not got on plain yet,, so I really don`t know yet :). My flight is 18.01-2025
I booked a flight through Edreams ss it is well nigh impossible to book directly with the carrier in question, LATAM. Everything workef out well. The only disadvantage is booking with Edreams is that you are not offered the opportunity of purchasing a carry-on bag, on their site. You have to book it later with LATAM, which can, at times, mean lots more internet/app time
I had no difficulty making this booking. All information was clear and easy to select what was required.
Speedy, efficient, trouble free booking process. Reasonably priced fares.
Everything was easy to get done from the app. The only issue was trying to cancel/change dates due to severe winter storm here.
As my first booking through Edreams, I'd say it was a good experience. Received my flights and more offers with variety and cost effective. Well pleased
It's was easy to book my trip with dream and I'll be glad to do it again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francoise,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care