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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Competitive prices and booking process really easy. APP also easy to navigate once you have all travel itinerary numbers. Can highly recommend.
I do not in what manner it happened that eDreams
P[ened prime account,
I found that on account prime page
There is no clear link to cancel this account;
Tel given for France was running in round automatic message
For 15 mins, then I abandon.
I request from eDreams confirmation
That my prime account is canceled.
I confirm that I will use
Flight which I bought.
I booked four return tickets from Hanoi to the Maldives. I initially found the flights on Skyscanner, which redirected me to edreams.net. Since a ".net" domain seemed questionable, I verified via edreams.com and saw it also linked to edreams.net, so I proceeded with edreams.net.
Upon reaching the price selection page, there were two options: a "normal" price and a "prime" price, which was slightly cheaper. I selected the "prime" price, but there was absolutely no pop-up or notice indicating I would be charged a $69.99 "Prime Membership." This fee only appeared on the final payment window, where it also claimed I could "cancel at any time" online. That statement is false. There is no online cancellation option; the only way to cancel is by calling specific international numbers, which costs a fortune.
When I called to cancel, the agent on the line refused to provide a way to cancel. Instead, they offered to reduce the charge to $34.44. I declined, but they still refused to cancel. In the end, I felt forced to accept the half-charge by providing 4 last digits of my credit card. And very quickly, they charge the amount in the call. After that, I immediately requested a membership cancellation, but they wouldn't do it, saying I had to call again later. I told them I did not want to call againโonly then did they tell me to download some app from the Play Store, which I have yet to do.
Yes, they provided the tickets I booked, but they trapped me into a membership I am unable to cancel. I will never book through this agent again. This is a terrible experience.
It wasn't obvious to me that using prime meant I was signed up to yearly subscriptions. You need to scroll down to the bottom to find this out.
Dear Angela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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All went ok, easy to book online and fast efficient confirmation email back
The pain of trying to cancel my prime membership means I will never use you and your associated companies again and will be sure to tell anybody that will listen how terrible your and you parent company are for allowing these very 1990 style miss selling tactics
Dear Sarah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The questionnaire is unnecessary, if I purchased a ticket, I of course want to use it
ืขืืืื ืืื ืื ื ืืืืื ืืืืจ ื ืกืืขื ืืงืืืช ืืืืขืืช ืืืืืช ืืขืืืื ืืื ืืฉืื ืืืื
It was easy to carry out the order, clear information. Quick to get the approval documents
I would recommend the services edreams gives.
I found what I was looking for.
Muy bien te atiende rรกpido y muy cรณmodo en el precio espero q todo salga bien
Prezado Luis,
Nossos sinceros agradecimentos por suas palavras positivas e feedback.
Como um cliente valioso, estamos ansiosos para atendรช-lo novamente.
Atenciosamente,
Equipe de atendimento ao cliente
Easy to book. Affordable price at anytime.
Manageable and convenient.
I am very happy for purchasing Air Tickets from eDreams, it's very easy to purchase tickets and travel as we want. Thanks
Super and amazing. I have not yet experienced issues ever since I started using eDreams it's almost 10 years now..
Well, you let me pay the price freeze for two times, but you don't allow me to buy the tickets. Can you imagine if 5000 people do that per day, it's 5000 dollars that you get every day, but you can't buy the tickets after. That means you are cheating your customers
Dear Dino,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Tot nu toe alles vlotjes verlopen, enkel nog mijn voucher krijgen en ik kan vertrekken
Booking through edreams was cheap & efficient. I could look at updates on the app, and got the confirmation for my travel promptly.
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- SmartCustomerโs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dmitrii,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care