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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy and fast to use. Transaction was seamless but I was constantly bombarded with emails about experience. One is enough.
Very practical and very straightforward! I highly recommend this app!
This is my first time buying a flight ticket from edreams, and I was a little worried about whether I could get the ticket smoothly. But after seeing some careful arrangements, I felt that there should be no problem.
I found eDreams to be a very good web page. I got a fantastic deal on my flight. I highly recommend using eDreams for anyone looking to book travel.
Good experience even before im using edreams even with my friends and i found it good
Dear Maria,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I got all my details and my documents in time.And it was the cheapest flight with good accomodations.
Being cheated that membership cancellation is easy but actually no option to click cancel, has to call up the centre.
Forced to click membership price during purchase of flight tickets and there's no other options.
Dear Yoke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Está súper bien me gusta mucho es súper rápido todo súper boen
Booking airfare to a work destination in North Carolina was fast, easy and trip price was economical. Great experience for a last minute business trip.
偶然发现了这个预定平台，所以就尝试一下，感觉很棒啊！价格便宜，预定也非常方便，下次还想要使用它，为我带来欣喜，非常感谢平台的服务！
Everything went exactly as I looked for. Traveling to Thailand with Air France would be very interesting for me!
Yes i booked the ticket and the ticket is comforned but i request to check in its wait on processing can you send me ticket pdf file
All good up to now. Let's see at the end of my journey.
I hope everything runs smoothly.
Easy to book, email confirmation straight away to login with the air line & check in. Best discounted flights around :)
Competitive prices and booking process really easy. APP also easy to navigate once you have all travel itinerary numbers. Can highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ixchel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care