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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked a flight from Maui to Molokai. It was easy and edream sent me the confirmation. I learned later that the airline has been sketchy with their flights. I called EDream and their representative assured me I would be contacted if there was a problem, and that if the airline did not provide the booked flight, EDream would refund my money or help me with other arrangements.
Ineed a pro code monthly because i have a costumer center for flight,i want a profit more a year ago i have two refund dont received yet,
I have been using eDreams services for many years, and I'm always very happy with the result.Very polite and helpful call center staff!Thank you
Definitely worth signing up to. I've made loads of savings already.
I used EDreams to book multi-city flights and got the best deals brought together in a single ticket. I latched an accommodation deal to it and can't complain about anything.
Easy and effective once I enter the platform and start looking for my dream trip
Easy service very well done and self explanatory in a lot very greatful for this app!'
It was efficient and very helping, l wanted to travel same day and the price was very fair.
Buying this ticket, they show me on the screen 1bag of 30kg and 1small bag.at the end,you just give me a small bag.I'm so disappointed.
Dear Roger,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Great prices, easy to use. Booked a flight to Colorado for me and my cousins.
Very helpful information for all kinds of services about travel
I could not find a simple way to enter in birth date details without scrolling back 67 years one month at a time and passport details without scrolling forward one month at a time for 10 years! You must be able to do better than that
Dear Kim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good an thank you for brilliant senvic for me
I m looking forward my trip in the future
Cancel my Rental, said I never show u6. I am Handycaped, and lots of Stairs. Was able to share, conversation from WhatsApp. Thanks Dreams
Dear Thomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Where is my ticket as pdf!? I couldn't download it! How should I get a visa without a ticket pdf download? That's a miserable service!
Dear Erika,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Have not been able to contact customer service. Please put either a useable email or USA phone number in an easy to access location.
Dear Joseph,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care