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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I used eDreams services just two time but everything was perfect and as a eDrime Prime member I have also lot of discounts that I use every time.
I really liked it, the website was very useful, I didn't struggle to find the best flight option
They're impossible to reach, even as a Prime member. I urgently need to migrate my account, but there's no support, no replies, and no way to contact them.
It was very convenient to order the software, very satisfied.
The eDreams site was linked automatically through Skyscanner. The process of booking to making payment was done seamlessly 👍.
I checked with a lot of bookings, but edreams provided me with great rates.
Good, Quick, thanks. All very clear and the follow up is very complete thanks
I am a little disappointed. On you booking site it says a carry on bag was allowed & then after booking I find out it's not included. There is no where I can get hold of you guys without calling. I loved the price & now by paying for my carry on there was no savings.And please note I don't want any renewals of membership with your company. And Thank You
Dear Naushadaly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Smooth, it was all good i like it yes yes ans it was good price b
Was easy, quick and got good deal👌. Only that if i had booked directly with air India I was allowed 2x23 kg for economy ( ams to delhi) but e dreams only allowed 1x 23 Kg which is very strange because its the same airline
Rather quick but prices changes also very quickly for the same flights
They are cheaper than directly booking from the airline websites. However, when you add hold luggage, they charge a higher price. So if you plan to book and add hold luggage, better directly book from the airline website. You can save more.
But if you plan to just book a flight without add-ons, this is a good platform.
Dear Erik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
N/A. The service was good and not difficult to navigate at all
You had a great deal that I went for, it was a simple navigation system through all the questions.
Una vez q ingresas tu tarjeta de crédito para comprar algún boleto te estan cobrando membresia y NO es posible cancelarla, te lo hacen cada vez más difícil y no te dan respuesta a los correos, cuando tu llamas te hacen esperar una hora a propósito para q tu cortes la llamada. No son confiables, son estafadores. NO HAGAS COMPRAS CON ELLOS.
Good service with good price when I travel by booking eDreams booking
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jack,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care