On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didnt understand where can I see my baggage info
I ordered a ticket with 20k luggage and I can't see it.😣
I have booked a flight from Paris to Malaga. Please send me my ticket as soon as possible
I found the navigation quite difficult. The computer responses did not allow me to do what I wanted. Bombarded with suggestions I didn't need.
Dear Lesley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I recently purchased 4 tickets that were shown as costing €70 each. However, when the payment was processed, a total of €345 was taken from my card instead of the expected €280. Could you please explain why this discrepancy occurred and assist me in resolving this issue?
Dear Hani,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Muy bien todo. Consegui las mejores ofertas que en otras búsquedas. Muy agradecido
Muy buena experiencia. Buenas alternativas de hoteles y vuelos. Recomiendo también el uso de Prime por las ofertas que ofrece y el buen servicio ofrecido.
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Dear Hamo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌
Good site with very good working relations.
The process was well and very efficient.
The buyng process sometimes was a bit complicated, especially adding the baggage, but then everything was fluent, I expect it to be fine in future
I like this system for booking everything through this app
This system is easy affordable flexible and transparent
I am a little disappointed because for some reason I was informed that my charges would have been $249.- ($83 per ticket) but I ended up paying a total of $294.-
I will keep booking my flights with this company I tell friends and family about this
Conseguí lo que buscaba usando los filtros. La página es fácil de usar. Me hacen seguimiento
It was very easy to take the ticket, but for the online checkin we'll see if it's ok. Very late we can receive on the email
Vast list of options are presentes, this is very good. Prices are remarkably highly competitive.
On one issue I did not get an answer and that is whether I am supposed to get an e-ticket or not because I did not get mine.
Helpful, though offering some extra charges if you want a priority, refund etc services
I booked a flight from NYC to Dublin for June and found the process very easy and efficient. I like the eDreams app.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ahinoam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care