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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Friendly user experience easy to follow plus the prime discount was a good advantage
Your site was user-friendly and I know I saved money. I will use it again.
Your marketing is clittered with side sales that complicate and confuse the process. Because of this I abandoned other marketed options particularly car rental and lodgings.
I have booked too checked bags I don't need
Please explain how to cancel
I was my first time booking with this website. It was a great experience.i did receive my booking details after 2 hours. Everything was great.
Went really well throughout the process.
Good price, lots of options quick and easy booking.
Good but should include more details about terminal number
Todo fue fantástico, recomiendo esta app
Y es totalmente confiable.
Para la reserva no tuve mayores inconvenientes pero el check in es más complicado si no eliges la opción expres
Comfortable and great stewardesses great leg room booking my next flight
It is very easy to book ticket in this site and it's very cheap, all the time I feel very lucky. Thanks
Suggested from Skyscanner, hoping to get advantage from e-dreams prime status
My husband and I were flying out at 6:30 on 1/9/2025. I received a text a little after 5pm on Wednesday 1/8/2025 stating that our flight was cancelled due to weather. I understand why the flight was cancelled, and the cancellation stated we could get a refund. I have yet to receive our refund.
Dear Megan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The initial price was attractive; however, the accumulation of surcharges for various add-ons proved excessive. The inability to select a seat was also unsatisfactory, although this is not a standard practice across all airlines and applications except for premium seating options. The flight duration is one and a half hours. One anticipated expense was baggage fees.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very productive and fact with selecting the affordable price
The best service I have been experience in dealing with travel agents, very prompt in delivering and cheapest flight ticket. The experience I enjoy from your company is amazing. Keep up the good customer service. Reliable company and integrity.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lucien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care