eDreamsReviews 14,329

EXCELENTES PRECIOS Y RUTAS, HORARIOS EL SERVICIO MUY BUENO Y RAPIDO

We tried to re-book a flight with the flexible reservations option we purchased but 3 agents were unable to help us. The 4th and last agent suggested the solution that finally worked and we were able to get the flights that worked for us. Most all agents talk too fast and I spent 2 days getting satisfactory results.

Why am I receiving too many ads and being forced to subscribe to prime

There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.

I had to call in for my flight itinerary and confirmation, a day after payment and reservation.

Went on line get my ticket the discount was a great help for my budget and my ticket was confirmed very quickly so far so good thank you edreams

Very easy from getting destination to boarding pass, absolutely perfect

The flight was cool. The hotel was disgusting from top to bottom i have no more to say
This deal was so cheap only because of how disgusting the hotel was i ca. Promise

I didn't canceled my trip from Koh Samui to Bangkok, please confirm, that our flight 25/03/25 like expected.
I don't know why we need eDreams, if I can't contact anyone to ask question, if I have.
You must add a chat with real persons, that customers can ask questions...
Why I get messages about a cancelation, if I didn't cancel nothing?

La primera etapa del viaje dado por la búsqueda de vuelos, selección y pago ha sido una grata experiencia. Falta experimentarlo en lo que resta del viaje.

Good nothing out of the ordinary. Yes I would use it again next time

Dear Sirs,

I am writing to formally express my deep dissatisfaction and to file a complaint regarding the serious inconvenience caused by the mishandling of my booking made through eDreams on March 20,2025, which unfortunately resulted in the loss of my outbound flight.

From the outset, I recognized the need to reschedule the original flight date. Accordingly, I contacted eDreams well in advance, requesting to change the flight to the following day. However, I was informed that such a change could not be processed by eDreams at that time, and I was expressly instructed to contact the airline directly—in this case, Azul Linhas Aéreas.

Despite the company's refusal to carry out the requested change, I was later surprised to find that the flight schedule had been altered unilaterally and without my consent, with the notification being issued at the last minute. This left me with no time to adjust my schedule or travel arrangements, ultimately causing me to miss my flight.

This conduct, besides being inconsiderate, clearly violates the basic principles of clear communication, contractual loyalty, and customer support that should guide the actions of a travel service intermediary like eDreams.

As a direct result of this failure, I suffered not only financial losses—having to bear additional expenses to reorganize my trip—but also personal and professional setbacks that cannot be undone.

At no point did eDreams provide sufficient advance notice or effective assistance, despite my timely and legitimate request. The customer service I received was disorganized, uncommitted, and failed to meet the minimum standards of quality and responsibility.

In light of the above, I request that this complaint be formally recorded in your systems and that appropriate measures be taken, including evaluating the possibility of a refund or compensation for the damages suffered.

I remain available for any further clarification and expect a respectful and effective response.

Sincerely,
Antonio

Service was on point. Was initially concerned to check in due to deduction not made.