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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very pleased with easiness and efficiency of booking. Good customer service.
Diverse prenotazioni con edreams negli scorsi anni e sono sempre stato pienamente soddisfatto,mai un problema,
Service is excellent, got to me back rifht away and the price is very reasonable
Love how convenient and reliable was the informations overall great interaction
Very easy to follow instructions., Straight forward with no difficulty.
I was satisfied with the pricing and the process. The efficiency and reliability.
As easy as other booking.com apps but then with great prices
Es la primera vez que viajo, por esta plataforma, y no tengo experiencia en viajes
I made a reservation and froze it. When I went to unfreeze and pay for the ticket I was unable to do so even with 45 minutes of help from customer service. In the end I just started fresh and ordered a another ticket and paid right away.
Quick easy booking & great communication. No issues or problems.
I was surprised when I searched online to book for my upcoming flight from Kuala Lumpur to Singapore for both my wife and myself through eDreams with a low and cost effective air tickets including a further surprising attractive discount.
The premium subscription is not providing the value i was hoping for.
Few dollars discount in fares is not a great value for money.
Boarding via citizenplane is THE WORST experience ever - they provide wrong reserveration number
The application it TOOOOO SLOW! And loaded with ads! What the heck i paid the premium for!
Dear Eman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brooks,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care