On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The voucher code provided by eDreams is non-functional. I was informed this is due to a US/Canadian market issue, which appears to be a system error on eDreams' part, not a user error.
Simple and fast. Cheap fares and good application. I have a premium account
"Përvoja ime me eDreams ishte shumë e mirë. Procesi i rezervimit ishte i lehtë dhe i shpejtë, mora konfirmimin menjëherë dhe gjithçka shkoi pa probleme. Do ta përdor përsëri për udhëtime të ardhshme!"
Booking with E-Dreams generally works very well, that's why I do come back.
Just one thing irks me: The algorithm that sometimes (in fact: often enough to reveal a pattern), just before finishing a booking (not before), tells me that unfortunately the price has gone up during the booking process (usually by 50-100 USD/EUR/CHF), and asks whether I still want to book it ("You're so close!"). On some occasions this happened repeatedly, for the very same connection/date/time - so it's quite obviously fake, the price had not gone up during the booking process. I now routinely stop the process immediately at that juncture and go to another site. E-Dreams sister companies (Opodo, etc,) do the same thing, in different colours, but visibly employing the same algorithm trained to nudge you. Not cool - just stop it.
İ bought a ticket online and i hope it works out because i never used this site before
The app is very easy to use, provides shopping guidance, offers great deals, is very intuitive to use, and also helps organize your trip from start to finish.
The information is clear, it was easy to access to information and book my air ticket
Unable to cancel my never-wanted subscription, contacted CS and was assured it had been cancelled. Of course it never was and months later they are still charging me for their valueless "services". Despite reporting to every entity I can think of, they will force me to CANCEL MY CREDIT CARD and have another one re-issued. A tremendous inconvenience. Thanks eDreams crooks
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My flight missed today I can't go to Paris
Because today you have the problem with your machine I can't scan
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This agent communicates which is most important for me to be on time as we go for meetings.
Hace 2 dias que me ofrece un vuelo y al finalizar la seleccion, antes de pagar
Da error
Dear Leandro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
How do I get the flight ticket? Thank you very much, really good.
Everything was simple, smooth and most importantly the lowest value in the market
Thank you for your good customer service and patient. They provide very reasonable price that everyone can offered and convenient way of payment.
Ras ras ras ras ras tas ras ras ras ras ras ras ras ras ras ras ras
Dear Francois,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It showed one price i tried to book, after two hours of errors i was able to do it with 100 usd over price, so frustrating
Dear Alexiss,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The good thing about you is that you quickly offer an overview of possible options at reasonable prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team