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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Everything was very easy and simple to book thank you. It didn't take long for me to find my flights and book them and the amenities on the plane to book ahead of time was very nice.
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The system is friendly to fill in but after the payment I was confused because it took 24h to get confirmation and without a formal air ticket. Is it possible to improve the system? For me it was the first time.
Very good and l enjoyed my flight bur the challenges were food not given on board. But to buy
I didn't like the fact that I had to purchase a membership to get the lowest price. I rarely fly and was not expecting a 70.00 membership. Otherwise it was an easy process.
My experience was okay. But as I travel almost every month Iwould prefer to already know how much luggage am allowed before buying a ticket. This is one of the important reasons why I choose a specific airline
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not too good not too good not too good not too goodnot too good
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I made my flight reservations through eDream's following each one of the steps instructed very easily.
Fast and easy and to choose seat and make payment was fast too. Thank you
Var uppmärksam och läs all information använd appen där informationen om bokningen mm finns
Dear Sandra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything was clear and easy. I got flights and hotel at the same time.
I haven't taken the flight to know if everything was OK yet will rate after the flight
I always used eDreams in the past but flights stopped until recently between Malta and Southend airport.
Is my first time I like but I need to recommend to my friends let's see
Easy to book travel. The best agency! Did already few bookings and everything is good.
EDreams app is good for flights
Very good app and gives more discounts on flights rate
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care