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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Belize
1 review
0 helpful votes
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Great
December 10, 2020

Took only 5 minutes for process and get the car friendly staff still waiting for my 200 refund but i believe to get it in 3 business days will keep renting from them. Update took one day to get my 200 back to those who say they dont get the deposit mayb because you damage the car. But you do get the deposit back

Date of experience: December 10, 2020
Romania
1 review
0 helpful votes
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Very veryy nice
December 10, 2020

I think our agent's name was Will. He got us a car in less than 10 minutes. I was a bit nervous at first because of how busy they were but Will was efficient and courteous and got us on our way for our road trip!

Date of experience: December 10, 2020
France
1 review
0 helpful votes
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This is the best possible place to rent a car. The service is great and everyone who works at this EconomyBookings location is fantastic. Very helpful, knowledgeable and friendly.

Date of experience: December 10, 2020
NL
1 review
0 helpful votes
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Super friendly and willing to assist us with our reservation. He was courteous and attentive to our wants and needs. I recommend this location for their friendliness and exceptional customer service.

Date of experience: December 10, 2020
France
1 review
0 helpful votes
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My husband and I rented a SUV for the weekend. We went in a few days prior to see if we could reserve it. Will, the associate was AMAZING

Date of experience: December 10, 2020
Poland
1 review
0 helpful votes
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Best
December 10, 2020

I had a wonderful experience here on several occasions when I had to rent a car during a family emergency. The manager, David, and his staff go above and beyond. I know I can count on them for any of my future car rental needs!

Date of experience: December 10, 2020
Germany
1 review
0 helpful votes
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Thank you Will!
December 10, 2020

Had a fantastic experience here yesterday - the assistant branch manager, Will, completely saved the day!

Date of experience: December 10, 2020
France
1 review
0 helpful votes
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I never take time to write reviews, but travel is so stressful, I wanted to take the time to give praise for their ability to make my travel drama free.

Date of experience: December 10, 2020
Poland
1 review
0 helpful votes
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Nice customer service
December 10, 2020

My agent was Brando and he was extremely friendly and personable. You can truly tell that Brando and his team care a lot about customer service. A++++++

Date of experience: December 10, 2020
Ohio
1 review
0 helpful votes
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Make sure to ask for him!
December 10, 2020

Had a wonderful experience with Nico. He was so so helpful in every regard. The car was in great condition and he made sure we were comfortable with it before we drove off. Typically there is always a lot of waiting around however he was really efficient!

Date of experience: December 10, 2020
Belize
1 review
0 helpful votes
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Great job
December 10, 2020

I'm very happy that in times like these were most business are actually dropping their customer service, efficiency and other basic skills due the pandemic, EconomyBookings is actually going above and beyond.

Date of experience: December 10, 2020
Germany
1 review
0 helpful votes
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Very very
December 6, 2020

My go to place when i need to rent a vehicle. The staff is always professional and friendly. Very helpful.

Date of experience: December 4, 2020
GB
1 review
0 helpful votes
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Joshua
December 6, 2020

The Assistant Branch Manager, was fantastic and upgraded me into a premium SUV for a New England road trip. Always have used EconomyBookings and will continue to use them in the future.

Date of experience: December 4, 2020
New York
1 review
0 helpful votes
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These folks are amazing.
December 6, 2020

I generally try to rent from EconomyBookings because their service is so much better than their competitors, but these guys went WAY out of their way to get me a great deal on a brand new SUV for my wife's birthday weekend. So, SO glad to see customer service is still alive and thriving at some companies. Kudos!

Date of experience: December 4, 2020
Germany
1 review
0 helpful votes
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Good rental place
December 6, 2020

Friendly staff, process of renting a car was easy and fast. Literally was there for less than 20 minutes. Also be aware that there is street construction in the area and if you are returning a car it can be a bit of a challenge to enter the garage with the flow of traffic.

Date of experience: December 4, 2020
NL
1 review
0 helpful votes
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Good prices
December 6, 2020

I just never thought, I would experience this... Every time before, I have rented a car, I have just felt, that the only thing the car-rental-company was up to, was to cheat me...

Date of experience: December 4, 2020
Switzerland
1 review
0 helpful votes
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Absolutely the best customer service amongst all of EconomyBookings location. I have been a customer of EconomyBookings for over 10 yrs but again i was so content with the Customer Service.

Date of experience: December 4, 2020
Luxembourg
1 review
0 helpful votes
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Much appreciated.
December 6, 2020

These guys are always excellent. Efficient and courteous. Garage door was closed when I returned car at appointed time of 3pm, but there was an employee waiting outside explaining the owner was delayed by traffic.

Date of experience: December 4, 2020
Ohio
1 review
0 helpful votes
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Super nice and helpful.
December 6, 2020

The customer service there is pretty top notch. The key is going there in person. I believe they treat you better at the store as opposed to over the phone. There was a problem with the original car I rented and they swiftly swapped it out without any fees or barely any time wasted.

Date of experience: December 4, 2020
Ohio
1 review
0 helpful votes
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I've been a EconomyBookings customer for over 10 years and have never had any complaints. However, this location definitely gets 5 stars. The hospitality, professionalism, and regard for your time needs to be mentioned. The staff and branch manager Christine are the best. My experience at this location has definitely made this my go-to location when I need a rental.

Date of experience: December 4, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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