Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took only 5 minutes for process and get the car friendly staff still waiting for my 200 refund but i believe to get it in 3 business days will keep renting from them. Update took one day to get my 200 back to those who say they dont get the deposit mayb because you damage the car. But you do get the deposit back
I think our agent's name was Will. He got us a car in less than 10 minutes. I was a bit nervous at first because of how busy they were but Will was efficient and courteous and got us on our way for our road trip!
This is the best possible place to rent a car. The service is great and everyone who works at this EconomyBookings location is fantastic. Very helpful, knowledgeable and friendly.
Super friendly and willing to assist us with our reservation. He was courteous and attentive to our wants and needs. I recommend this location for their friendliness and exceptional customer service.
My husband and I rented a SUV for the weekend. We went in a few days prior to see if we could reserve it. Will, the associate was AMAZING
I had a wonderful experience here on several occasions when I had to rent a car during a family emergency. The manager, David, and his staff go above and beyond. I know I can count on them for any of my future car rental needs!
Had a fantastic experience here yesterday - the assistant branch manager, Will, completely saved the day!
I never take time to write reviews, but travel is so stressful, I wanted to take the time to give praise for their ability to make my travel drama free.
My agent was Brando and he was extremely friendly and personable. You can truly tell that Brando and his team care a lot about customer service. A++++++
Had a wonderful experience with Nico. He was so so helpful in every regard. The car was in great condition and he made sure we were comfortable with it before we drove off. Typically there is always a lot of waiting around however he was really efficient!
I'm very happy that in times like these were most business are actually dropping their customer service, efficiency and other basic skills due the pandemic, EconomyBookings is actually going above and beyond.
My go to place when i need to rent a vehicle. The staff is always professional and friendly. Very helpful.
The Assistant Branch Manager, was fantastic and upgraded me into a premium SUV for a New England road trip. Always have used EconomyBookings and will continue to use them in the future.
I generally try to rent from EconomyBookings because their service is so much better than their competitors, but these guys went WAY out of their way to get me a great deal on a brand new SUV for my wife's birthday weekend. So, SO glad to see customer service is still alive and thriving at some companies. Kudos!
Friendly staff, process of renting a car was easy and fast. Literally was there for less than 20 minutes. Also be aware that there is street construction in the area and if you are returning a car it can be a bit of a challenge to enter the garage with the flow of traffic.
I just never thought, I would experience this... Every time before, I have rented a car, I have just felt, that the only thing the car-rental-company was up to, was to cheat me...
Absolutely the best customer service amongst all of EconomyBookings location. I have been a customer of EconomyBookings for over 10 yrs but again i was so content with the Customer Service.
These guys are always excellent. Efficient and courteous. Garage door was closed when I returned car at appointed time of 3pm, but there was an employee waiting outside explaining the owner was delayed by traffic.
The customer service there is pretty top notch. The key is going there in person. I believe they treat you better at the store as opposed to over the phone. There was a problem with the original car I rented and they swiftly swapped it out without any fees or barely any time wasted.
I've been a EconomyBookings customer for over 10 years and have never had any complaints. However, this location definitely gets 5 stars. The hospitality, professionalism, and regard for your time needs to be mentioned. The staff and branch manager Christine are the best. My experience at this location has definitely made this my go-to location when I need a rental.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

