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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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This review is for Jason
December 20, 2020

Fella basically bent over backwards to accommodate my very unreasonable schedule. Very easy checkout process and fantastic service.

Date of experience: December 18, 2020
Germany
1 review
0 helpful votes
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Fantastic place to rent a car. We rented an SUV. Sat 5 of us comfortably. We always rent from there.

Date of experience: December 18, 2020
Luxembourg
1 review
0 helpful votes
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The team is always professional, which has garnered them many regular customers. Therefore, book ahead to ensure a reservation.

Date of experience: December 18, 2020
Austria
1 review
0 helpful votes
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Always a pleasant experience dealing with staff via phone and in person. Clean, courteous, informative, great pricing, prompt service.

Date of experience: December 18, 2020
France
1 review
0 helpful votes
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Was picked up by a very friendly gentleman and brought to the rental location to retrieve my rental. Spoke with the manager, Ed, who was very kind and helpful. Both the lady assisting me and the manager ensured I was comfortable in my vehicle before I left.

Date of experience: December 18, 2020
Germany
1 review
0 helpful votes
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Excellent
December 20, 2020

This location providing excellent service in the Sudbury area. The employees are friendly, particularly this location provides pickup and drop-off services and also wide range of car selections.

Date of experience: December 18, 2020
Ohio
1 review
0 helpful votes
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Great customer service. Jason was thorough helping me with my car rental. Paige the branch manager was very nice and even followed up with a courtesy call later on to ensure everything was fine with the truck and to make sure I had no additional questions.

Date of experience: December 18, 2020
Switzerland
1 review
0 helpful votes
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No problems.
December 20, 2020

Only deal with them. Staff is friendly and knowledgeable. Rates are competitive & they treat you like family.

Date of experience: December 18, 2020
Germany
1 review
0 helpful votes
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Recommend
December 12, 2020

Highly recommend for the staff's attention to detail and accommodating nature. Cars are always in the best condition and prices are more than reasonable.

Date of experience: December 11, 2020
NL
1 review
0 helpful votes
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One of the best branches
December 12, 2020

Super friendly, patiently answered all my concerns, and had everything ready when I arrived. The car was clean and drove perfectly.

Date of experience: December 11, 2020
Ohio
1 review
0 helpful votes
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Very professional staff.
December 12, 2020

Starting from the confirmation of car rental all the way to returning to the vehicle. Our questions and concerns were answered.

Date of experience: December 11, 2020
Germany
1 review
0 helpful votes
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Today was my first time renting a car. I was stressed because I didn't know what to expect. Everyone I dealt with at this location was really friendly, efficient, and fast, making the whole process simple and relaxed.

Date of experience: December 11, 2020
NL
1 review
0 helpful votes
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I was very satisfied.
December 12, 2020

They were a little late picking me up but were very understanding and worked with me to give me the best experience they could. It was a really nice, modern car. In the end after I returned my car

Date of experience: December 11, 2020
Switzerland
1 review
0 helpful votes
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Love the service
December 12, 2020

Great experience. I had to rent a car from this EconomyBookings location when my dad was in the hospital and I had to drive to NJ to see him.

Date of experience: December 11, 2020
France
1 review
0 helpful votes
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Good car, and great staff
December 12, 2020

The person that assist me while i was renting a suv was very patient and helpful, has the best experience at this place the service was phenomenal

Date of experience: December 11, 2020
Ohio
1 review
0 helpful votes
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Best job
December 12, 2020

The guy who takes care of me was incredible he has a lot of patience considering the problem with my card he stayed with me until the whole process was finish good job

Date of experience: December 11, 2020
France
1 review
0 helpful votes
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E had a great experience!
December 12, 2020

My go to in Berlin, wayyyy cheaper than renting in downtown... Always have a good experience here.

Date of experience: December 11, 2020
Luxembourg
1 review
0 helpful votes
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Helpful
December 10, 2020

The folks at the locations I rent from are always courteous, helpful and friendly. I rent often and I appreciate the professionalism shown by the staff.

Date of experience: December 10, 2020
Germany
1 review
0 helpful votes
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BEST Staff ever in any car rental period! And I have written this before. The best absolute customer service of any EconomyBookings location in BK...

Date of experience: December 10, 2020
France
1 review
0 helpful votes
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Quick service
December 10, 2020

My experience with other companies is no eye contact, talking to coworkers while "attending to you" and generally surly attitude to customers. So EconomyBookings is a welcome relief!

Date of experience: December 10, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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