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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Fella basically bent over backwards to accommodate my very unreasonable schedule. Very easy checkout process and fantastic service.
Fantastic place to rent a car. We rented an SUV. Sat 5 of us comfortably. We always rent from there.
The team is always professional, which has garnered them many regular customers. Therefore, book ahead to ensure a reservation.
Always a pleasant experience dealing with staff via phone and in person. Clean, courteous, informative, great pricing, prompt service.
Was picked up by a very friendly gentleman and brought to the rental location to retrieve my rental. Spoke with the manager, Ed, who was very kind and helpful. Both the lady assisting me and the manager ensured I was comfortable in my vehicle before I left.
This location providing excellent service in the Sudbury area. The employees are friendly, particularly this location provides pickup and drop-off services and also wide range of car selections.
Great customer service. Jason was thorough helping me with my car rental. Paige the branch manager was very nice and even followed up with a courtesy call later on to ensure everything was fine with the truck and to make sure I had no additional questions.
Only deal with them. Staff is friendly and knowledgeable. Rates are competitive & they treat you like family.
Highly recommend for the staff's attention to detail and accommodating nature. Cars are always in the best condition and prices are more than reasonable.
Super friendly, patiently answered all my concerns, and had everything ready when I arrived. The car was clean and drove perfectly.
Starting from the confirmation of car rental all the way to returning to the vehicle. Our questions and concerns were answered.
Today was my first time renting a car. I was stressed because I didn't know what to expect. Everyone I dealt with at this location was really friendly, efficient, and fast, making the whole process simple and relaxed.
They were a little late picking me up but were very understanding and worked with me to give me the best experience they could. It was a really nice, modern car. In the end after I returned my car
Great experience. I had to rent a car from this EconomyBookings location when my dad was in the hospital and I had to drive to NJ to see him.
The person that assist me while i was renting a suv was very patient and helpful, has the best experience at this place the service was phenomenal
The guy who takes care of me was incredible he has a lot of patience considering the problem with my card he stayed with me until the whole process was finish good job
My go to in Berlin, wayyyy cheaper than renting in downtown... Always have a good experience here.
The folks at the locations I rent from are always courteous, helpful and friendly. I rent often and I appreciate the professionalism shown by the staff.
BEST Staff ever in any car rental period! And I have written this before. The best absolute customer service of any EconomyBookings location in BK...
My experience with other companies is no eye contact, talking to coworkers while "attending to you" and generally surly attitude to customers. So EconomyBookings is a welcome relief!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

