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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I made a booking on 29/12/2020 ref number (B*******). The price showing up at the time of booking was only $111 but not showing up total amt while making payment. The invoince came up with $355 for 2 days. This was completely mis leading and $101 immeduately deducted from my bank. I tried to amend the booking but it was not allowing me to do anything. Their customer support wasnt working and I couldnt get any support. I then emailed them to cancel the booking (immediately after booking). They cancelled and emailed back. I requested for a full refund but I got a reply from one mr Nick who introduced as Sales manager and said refund is based on their cancellation policy. I then spoke to one of their customer support (Julie if I got the name correctly) and I explained my situtation. She said there was some issues with their website and already emailed their technical support. She said many customers are affected because of that. I then emailed Nick about it and I didnt get any reply. I felt like this website os operating outside New Zealand and deducting customers by giving misleading information. They will then send a huge invoice and the customers will be panic to cancel it. They are then talking about 48 hrs close to deny full refund (even if you cancel within minutes after booking). Smart bbusiness strategy! Who I can approach
to get support for consumer grievances?
Staff was very courteous and efficient. My rental car was ready. I was in and out within 10 minutes. I was very impressed with the service.
Always a great experience with this location. Fast, efficient, friendly and clean...
They picked us up and dropped us off at the bus station in falmouth. The staff went out of their way to help us catch our bus in time. Great service!
I use enterprise a lot for work and this was one of the better experiences I have had. Chris took excellent care of me; he was kind, courteous and funny.
Staff was very helpful and solved all my return issues immediately! Very satisfied with the service.
DJ and Ryan were so friendly and made my rental experience really easy! Pick up and drop off within minutes of my calling.
Rented back in Sept. Berlin Great customer service. Dealt w DJ and Kelley. Will be renting again from them.
Great experience with friendly, professioanl staff and clean, well-functioning vehicles. Convenient location downtown.
Quick drop-off and they even offered to drive me home so I didn't need to call a taxi. Very friendly and helpful staff!
Amazing customer service, friendly staff. Good selection of cars and reasonable rates. Would highly recommend! Stellar service
Very professional and friendly staff. I strongly recommand everyone to drop by when they need a car.
This is the best rental car company around, the kingsway location in sudbury the team is fantastic!, great Job ladies and gents keep up the good customer service.
I have been renting from this location for several years. Service has always been top-notch. I wouldn't hesitate to recommend them to friends and colleagues.
I initially rented a car through a competitor and they were less than helpful, especially when I had come a very long ways to rent a vehicle. The ladies at this location were superb!
Great customer service, polite, friendly, and efficient. One downfall of this location is that there is no parking but the shuttle staff are pleasant and accommodating
Book in advance and hope they sold out by the time you go in. Can we interest you into something bigger and better? Yes please!
The car we got was a new, clean Nissan Sentra with all the bells and whistles! What a great price for three days! And dropping it off couldn't have been easier! I wasn't even late for work that morning!
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. As for your request, you will be refunded within the next few days, so please make sure you check your card balance. For more information please contact our Customer Support Team at [email protected].