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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Thanks
March 25, 2021

Great experience with Economybookings. Got an upgraded car for no added cost! Very good value and car was amazing, clean and probably the best car Ive ever driven honestly.

Date of experience: March 24, 2021
NL
1 review
0 helpful votes
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Good rental!
March 25, 2021

I rented at this location twice(going back next week). I noticed that within the office and vehicles, they follow and enforce covid safety precautions

Date of experience: March 24, 2021
Ukraine
1 review
0 helpful votes
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Mr. Ashraf has been wonderful in terms of customer service. Rented an suv for 1 day, ended up extending it to 4 days.

Date of experience: March 24, 2021
Ukraine
1 review
0 helpful votes
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Good location
March 25, 2021

Good location, close from the subway station. I got treated very professionally here. Got a free upgrade twice base on vehicle availability and staff was very efficient and followed protocol during COVID restrictions.

Date of experience: March 24, 2021
RU
1 review
0 helpful votes
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Syed was very courteous and the whole process was quick and easy. The car was clean and in great condition. I will be coming here againю Thank you economybookings

Date of experience: March 24, 2021
California
1 review
5 helpful votes
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I put down a $170 deposit with them to rent a car, but when I arrived at the airport the rental car company informed me they never received a confirmation. I had to find a different car company last minute, which was scary as many companies were already sold out. I called Economy Bookings several times but they were no help. I'm hoping Economy Bookings will reimburse my $170!

DON'T USE THIS 3RD PARTY SCAM- book with a car company directly!

Date of experience: March 22, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Bayley,
Thank you for bringing this to our attention. We are sorry to hear about your experience. At the moment we receive a large number of requests so it takes longer than normal to process them. Our apologies for that. As for your request, your refund has been approved. It may take 3-5 business days for the refund to arrive in your bank account.

Illinois
1 review
0 helpful votes
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Fast and secure
March 22, 2021

Even though our flight got delayed Everything with the rental went as planned or better... car was clean, the service was super fast!

Date of experience: March 22, 2021
Luxembourg
1 review
0 helpful votes
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Cars are cleaned
March 21, 2021

Great location, very convenient. Good vehicle selections. Staff are prompt during opening hours, they are also very professional and pleasant to deal with. Social distancing is observed well.

Date of experience: March 21, 2021
France
2 reviews
0 helpful votes
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Special thanks to Syed for being extremely supportive and very professional. It was like I've known him for a long time because his disposition over the counter was CLASS A.He always offered me free upgrade whenever possible.

Date of experience: March 20, 2021
New York
1 review
0 helpful votes
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I booked here and got a great rate and had no problems like others posted and I am very satisfied with them

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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The best website for rental
March 15, 2021

I surprised why the rate in not 5 stars, all the best I saw here in Economy Booking. They are the best and nice customer service.

Date of experience: March 13, 2021
Florida
1 review
0 helpful votes
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I prepaid for my rental car with a Visa Debit card but when I went to pick up the car at the airport they refused to give me the car. They said they don't except Visa debit. Left me stranded at the airport in tears. This makes no sense. They have refused to help on the day it happened and the multiple times I have requested my refund.

Date of experience: March 11, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Lisa,
Thank you for your feedback. Unfortunately, in this case the amount is not refundable, because you did not have a credit card, and under the car rental supplier terms this is mandatory for picking up the car.

RU
1 review
0 helpful votes
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Never deal with United or SurPrice at Casablanka! The worst companies I meet. They give absolutely exhausted dangerous cars. The type of car could be another that you booked one. Repair wheel will be "not for repaire" for sure so during you trip you will have to buy new will at least one time.
Personal never answer for calls. And almost don't speak English.
They work together in kind of "franchising".
I used SurPrice in Greece, it was ok, but after this trip - never and nowhere!

Date of experience: March 10, 2021
NL
1 review
0 helpful votes
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EconomyBookings nice
March 10, 2021

First-time renter with EconomyBookings, and I was pleasantly surprised by their professionalism at the LaGuardia Airport location. Picking up the vehicle was simple and straightforward, and they agent brought the car around to us--it was a 2020 White Hyundai Elantra with about 2200 miles on it

Date of experience: March 9, 2021
Ohio
1 review
0 helpful votes
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Car the best
March 10, 2021

I got my car on a Sunday morning at 6:30am. Took literally less than 5 mins. Attendants were nice. Car was in great condition, drove beautifully, and honestly was such a treat during this crazy time.

Date of experience: March 9, 2021
Canada
1 review
0 helpful votes
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EconomyBookings
March 9, 2021

My wait time was 5 minutes tops. Including wait time I was in and out within 7 minutes.
Returning the car was even easier. All done within 3 minutes (which included me checking to be sure I didn't forget anything).

Date of experience: March 9, 2021
Virginia
1 review
0 helpful votes
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A great experience! I've never been disappointed by this place. Process was quick and easy. Adhered to social distancing which during these times is a plus for me. The vehicle was clean inside and out as well as in good condition.

Date of experience: March 9, 2021
France
1 review
0 helpful votes
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Good rental
March 9, 2021

Whenever I'm visiting Barcelona this is my go to rental location. From the courteous shuttle drivers to the rental agents and checkout the customer service is exceptional! This location clearly has great management be side they do an excellent job of accommodating customers without over selling additional services. Plus there is always a massive fleet of cars on site.

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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They are a scam! Do NOT book with Economy. I drove my friend 1.5 hours to the airport for him to get his rental. But you guessed it they wouldn't provide a vehicle for him due to lack of a credit card. On his printed receipt there was no evidence of this. Even though he was able to pay ahead and purchase full coverage insurance they wouldn't help him get a vehicle and no one was available to support. I eventually had to drive him 1.5 hrs back from the airport after he was unable to retain the vehicle he booked through economy bookings.

Since they don't have phone support, he had to email a request for refund which had a lead time of over 7 days. They never responded. They falsified documents saying he picked the vehicle up and i guess also said he returned a vehicle he never received. He never once got a response from their support team and they processed the charge in full. After disputing it with his bank after an investigation they said Economy sent proof that he was able to get the vehicle and used the service. Which is absolutely not true. Not only was one person inconvenienced but two in this story.

Date of experience: March 1, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

New Zealand
1 review
1 helpful vote
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We booked a rental car online for pick up Queenstown Airport. When we arrived we realised we had top call a number (which wasn't answered the first two tries) and arrange a transfer to another location to pick up the car. The rental car company (Yes) then refused to acknowledge the insurance that economy bookings had sold us and charges us again saying we will need to apply for a refund. When I contacted Economy Bookings their response was "we should have read the terms and conditions"

Date of experience: February 25, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Kim,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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