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EconomyBookings

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Hungary
2 reviews
0 helpful votes
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Immer zuvorkommend
June 16, 2021

Autos sind immer sauber und perfekt gereinigt. Die Preise sind annehmbar. Mitarbeiter in der Filiale Essen seeeehr angenehm und sehr nett! Ich miete dort zur Zeit dauerhaft und werde beim EconomyBookings der Filiale bereits namentlich begrüßt, das sieht man sehr selten! Vielen Dank!

Date of experience: June 16, 2021
Ukraine
2 reviews
0 helpful votes
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Gestern habe ich den von mir gemieteten Wagen abgegeben. Die online Anmeldung, Abholen und Abgabe waren sehr bequem. Das Auto war ganz neu mit 0km, mit guter Ausstattung und zu fairem Preis. Das allerwichtigste- die Mitarbeiter in dieser Filiale waren sehr freundlich und gleichzeitig sehr professionell.

Date of experience: June 16, 2021
GB
1 review
1 helpful vote
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Awful Experience
June 16, 2021

I have booked a car through them and need to extend the booking to comply with covid regulations. I have emailed twice and spent 15 minutes on hold and cannot reach anyone. If I cancel I will get charge 75 euros.

Date of experience: June 16, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Luke,
Thank you for your feedback. According to our Customer Service Team, your rental period has already been extended as you have requested. Should you have any questions, please contact our Customer Support Team at [email protected].

France
1 review
1 helpful vote
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Rental car reservation cancelation.

Here is the story: they accepted my visa card online for a car rental, but the shop itself didn't accepted when they asked for a deposit, so they cancel my reservation.
Bookingeconomy took the money even after the marchand has cancelled my reservation. (have a proof of cancellation)

Date of experience: June 13, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi John,
Thank you for your feedback. We are sorry to hear about your experience. Please contact our Customer Support Team at [email protected] and explain the situation. We'd like to look into this to see how we can help.

Spain
1 review
0 helpful votes
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El mejor equipo
June 7, 2021

Record go es una empresa muy bien calificada, ademas esta bien gestionada por personal muy competente

Date of experience: June 5, 2021
Mississippi
1 review
1 helpful vote
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Absolutely a terrible business/a corporate theft.
They took our money but no car!
I would never use them nor recommend them.
I am reporting them to BBB and state's attorney general's office.

Date of experience: June 3, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Michael,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

New York
1 review
2 helpful votes
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Never rent through this company, Rent direct from the car company and save yourself the headache. Completely unwilling to help with changes. I pre-paid for my rental, flight was cancelled, rebooked next day, flight came in late again. I had phoned to update my pick up times, they wouldn't extend past the 24hr mark of original pick up, so I phoned the car company directly (Thrifty) and they were willing to help and honor the rest of the booking, but because it was through a 3rd party (economy bookings) they just had to agree to allow thrifty to change the booking. They refused to do this, they won't let you speak to a person in their support department, only email them and tell you it can take up to 27 days for a response! All on a PRE-PAID booking! I wasn't even looking for compensation for the days I missed, just the rest of my paid days to be honored. Rude staff on their phone line as well. Would NEVER use again, and would definitely tell everyone I know to STAY AWAY from 3rd party bookings, especially this company

Date of experience: June 3, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Nathan,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

Washington
2 reviews
0 helpful votes
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Just as the title says. Found online. About ten minutes on my phone. I recommend them to anyone.

Date of experience: June 3, 2021
RU
2 reviews
0 helpful votes
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EconomyBookings
June 3, 2021

I am renting Cars since an Year from EconomyBookings many offices and found best service in Lion Airport. I found whole team really kind but specially Mr. Noorulhaq, Azizi was the Person who provided me excellent service and always given me the right car of my booking.

Date of experience: June 2, 2021
RU
2 reviews
0 helpful votes
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Excellent service.
June 3, 2021

Decided to drive to Switzerland as flight prices from Frankfurt were ridiculously expensive. At short notice went the extra mile to accommodate. Got a great car and a full tank for a third of the flight price.

Date of experience: June 2, 2021
RU
2 reviews
0 helpful votes
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I rented car for nearly 30 days and picking up and returning was easy and staff was helpful. Returning car Maiwald had helped me and was very informative and helpful.

Date of experience: June 2, 2021
Poland
2 reviews
0 helpful votes
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Thanks
June 3, 2021

I was having booking in other Company but I missed my flight and come to Frankfurt Airport. There is a lots of companies but all of them tried to give me no reasonable pries and guide me wrong. I found EconomyBookings Disk and Mr Azizi, Noorulhaq was really helpful and given me the right Car.

Date of experience: June 2, 2021
Italy
2 reviews
0 helpful votes
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EconomyBookings
June 3, 2021

I recommend EconomyBookings over all other car rentals in the area. Have nothing but praise for EconomyBookings and Mr. Gien.

Date of experience: June 2, 2021
RU
2 reviews
0 helpful votes
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Diesmal sehr positiv! Vor ein paar Wochen noch mit einem unhöflichen Mitarbeiter zu tun gehabt, jetzt genau das Gegenteil. Die Rückgabe vom Fahrzeug verlief super!

Date of experience: June 2, 2021
Poland
2 reviews
0 helpful votes
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Ich wurde sehr freundlich und kompetent durch Herrn Sargissian beraten. Habe mich sehr wohl und gut bei ihm aufgehoben gefühlt. Alles lief reibungslos. Immer wieder gerne.

Date of experience: June 2, 2021
Georgia
2 reviews
0 helpful votes
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Peter Hörndler went above and beyond to help me and my wife with our luggage. He was kind enough to use his own money to rent a cart to help haul all my family's bags. I'm sure his actions set a great example to those around him.

Date of experience: June 2, 2021
RU
2 reviews
0 helpful votes
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Kompetent und freundlich. Noch nie irgendwie unzufrieden gewesen. Meine persönliche Empfehlung. Top Returned our EconomyBookings rental car to the Frankfurt

Date of experience: June 2, 2021
Ireland
1 review
0 helpful votes
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If you're thinking of using this Co during covid times Beware! We had to cancel due to Covid restrictions and we're issued with a voucher When we tried on many attempts to use the booking using their voucher it shows as invalid. This renders their so called voucher completely useless!

Date of experience: June 1, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Patricia,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

Maryland
1 review
1 helpful vote
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Awful.
June 1, 2021

This is the worst company I have ever booked with and never will again. They offer no assistance when they mess something up and make it very hard to get in touch with them for a reason. DO NOT BOOK WITH THEM! Anyone else!

Date of experience: June 1, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

New York
1 review
0 helpful votes
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Today this company stole my money. We booked a car rental with a quoted price of $44 per day for 6 days. I entered my credit card to pay and it came back as a rental for only 1 day@ $147. I got no satisfaction upon calling them directly immediately after making the transaction.

I want to sue them. Not for the $147, but for every such fraudulent transaction they have committed which, I gather, is voluminous. A class action lawsuit could address the entire class of defrauded customers. You need 10 people to file a class action suit on behalf of the entire class of defrauded customers. If interested contact me *******@gmail.com.

Thanks,

Matt

Date of experience: May 30, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Matt,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to look into this to see how we can help.

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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