Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of EconomyBookings

EconomyBookings

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EconomyBookings?
grey stargrey stargrey stargrey stargrey star

EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
830
value
792
shipping
476
returns
615
quality
682
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
Follow lisa l.
Unfollow lisa l.
Share Review
Report Review

From internet, i was paying for 88 euros and while i was filling with my credit card details the price went up to 113 - while i was signining for the contract at the airport the price went up even more because the policy is that the client pays for a full tank at their price even though the person is sure that he is not going to use the full tank for the all period of rental. Last trap i fell with the agent economybookings.com was that once driving the car i realized that the full tank i paid for was instead 7/8 of the tank so i had to go back to the airport, the operator at the airport parking said that the car i rented had an electrical problem which showed 7/8 of the full tank (a new car pegeout 208). Once the rent contract ended, i wrote to them to ask for a refund of half tank (i left half tank of petrol in the car + 1/8), but they did not answred yet.

Date of experience: March 3, 2014
Florida
1 review
1 helpful vote
Follow Gilbert R.
Unfollow Gilbert R.
Share Review
Report Review

This is a real scam
March 3, 2014

This is a real scam. Once and never again! We've been taken as hostage and racketed.
We booked a car in Miami for 6 weeks and prepaid the rental. We were sent to Fox USA rent a car. When we showed our voucher to Fox Rent a Car, we were told that no insurance whatsoever was included in the prepaid amount. Either we pay the insurance for $30/day or we can forget the car and the prepaid amount. We argued and argued. The insurance happens to be even more expensive than the rental itself. In total we had to pay twice what this rental would have cost us with another booking company. We registered a claim/complaint with economybookings.com but they don't even answer us

Date of experience: March 2, 2014
Canada
1 review
1 helpful vote
Follow jeff g.
Unfollow jeff g.
Share Review
Report Review

Do not use this service!
February 23, 2014

Do not use this service! Reserved a car in Brussels, took the confirmed rental contract and voucher to the rental location and no car was available! Had to pay 3 times more than quoted and paid for in advance! I was assured the difference would be refunded to my Visa and still fighting with them 2 months later. I would NEVER use this service ever again. I travel all around the world for business and this is by far the worst travel experience I have bver had!

Date of experience: February 22, 2014
AE
1 review
1 helpful vote
Follow samer i.
Unfollow samer i.
Share Review
Report Review

This is either the most unprofessional website in the world or just a big fraud. Several hours after booking, they will not confirm whether your booking is processed or not. Nor will they confirm what company you are renting from. They also add "airport pick up charges" to a rental in the center of town. All you get from their website is that your booking is "Pending". And this is after you have given credit card details and confirmed.
Do not ever give these people your credit card number!

Date of experience: February 19, 2014
Wisconsin
1 review
1 helpful vote
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

Karen Stern IF YOU LIVE IN USA DO NOT RENT FROM THIS COMPANY! Their web page states that local taxes are included in the rental price! THEY ARE NOT! We were charged an additional $74.40 in taxes upon picking up our car. Of course we had to pay it or lose the prepaid rental charge! In addition a international service charge for this transaction was added to our credit card, to do business with this company. AND just try to even get in touch with them... going on 45 minutes at two different numbers... NO ANSWER.

Date of experience: February 14, 2014
Norway
1 review
1 helpful vote
Follow Christian H.
Unfollow Christian H.
Share Review
Report Review

This is a scam, stay away!
After the price is quoted and the deposit charged they inform you that to get the car you booked you have to pay 30% more.

Date of experience: February 6, 2014
NL
1 review
1 helpful vote
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

I have never rented before and this was very simple and good value. Only problems were getting fuel early in the morning, prior to return. Also pickup location was difficult to find as we needed to board a shuttle bus from the airport.

Date of experience: January 20, 2014
Georgia
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Share Review
Report Review

The car was in a good shape and the service was great. They also offered the best choice of car and could change the car during the rental time. It was a great service.

Date of experience: January 19, 2014
Portugal
1 review
1 helpful vote
Follow Charles M.
Unfollow Charles M.
Share Review
Report Review

This was a totally enjoyable experience for my first visit to Germany and also my first use of rental cars. The service went above and beyond what I had expected, due to my flight being 5 hours delayed, and I was made very welcomed throughout the handover. The staff were very friendly, helpful and sympathetic to our lateness picking up the car as well which helped settle us for the rest of our evening. I would highly recommend them due to the high standard of vehicle which we received and the assistance we also received to find our way around the local highways. It was an absolute pleasure to be so well looked after and the car, a Seat Leon, was the drive i had experienced in a very long time.

Date of experience: January 18, 2014
Washington
1 review
1 helpful vote
Follow Giorgio P.
Unfollow Giorgio P.
Share Review
Report Review

I've used economy booking for my booking of a rental car in Bergamo, my confirmation from economy booking was 248euro, and I've been invoice and they ( SIXT) take from my card 335euro. That's absolutely not honest. I will never use again this service

Date of experience: January 17, 2014
Italy
1 review
0 helpful votes
Follow Patti P.
Unfollow Patti P.
Share Review
Report Review

We had a good trip and much of it was due to our experience with a friendly staff and honest advise about the cars, the trip driving in a foreign country... Everything! We'll use Economybookingsevery time from now on.

Date of experience: January 17, 2014
Italy
1 review
0 helpful votes
Follow Lior M.
Unfollow Lior M.
Share Review
Report Review

Very good car and a very good service. The guy who handed over the car was very frindly and helped us with the directions to find hotel and supermarkets and the best beaches in the island. Good service.

Date of experience: January 17, 2014
Denmark
1 review
1 helpful vote
Follow Werner F.
Unfollow Werner F.
Share Review
Report Review

This was by far the best rental value we have investigated and chosen. The car was a modern Dodge Caravan which was brilliant. Especially importatnt as we were on a road trip- and the service staff were always helpful and knowledgeable. The sat nav which was included in the price was a must for a trip to the States. Will have no hesitation in recommending 'rentalcars now' to any travellers.

Date of experience: January 12, 2014
Canada
1 review
1 helpful vote
Follow Margaret O.
Unfollow Margaret O.
Share Review
Report Review

First time user
January 12, 2014

First time user. User friendly site. This site gave us best price. No hidden fees. Local rental company gave us excellent service. Car renters were very nice and knowlageble. Highly reccomend this site to other users.

Date of experience: January 12, 2014
Bulgaria
1 review
0 helpful votes
Follow Mihai T.
Unfollow Mihai T.
Share Review
Report Review

I was given a well kept and good conditioned car. It was very smooth and easy to handle once I get used to it though it would be good if the operator explained or show to me the basic operation of the car.

Date of experience: January 11, 2014
New York
1 review
0 helpful votes
Follow Andre H.
Unfollow Andre H.
Share Review
Report Review

The only downside of my experience was the free bus transfer to and from the terminal which was a painfully long wait on both occasions.

Date of experience: January 5, 2014
Japan
1 review
1 helpful vote
Follow Douglas J.
Unfollow Douglas J.
Share Review
Report Review

I am an American living in Japan, and I paid for a rental car in the U.S. When I got the voucher, it said in small print that I couldn't use an American driver's license. I was never informed of this before payment. When I contacted the company, they told me to get an International driver's license, saying that it was easy to do. I do not have half a day and $30 to waste getting a license I wouldn't otherwise need, so I asked them to cancel the reservation. They insisted on charging me 34 dollars in spite of their negligence. I certainly would not recommend using this site.

Date of experience: December 31, 2013
Germany
1 review
0 helpful votes
Follow Delfina R.
Unfollow Delfina R.
Share Review
Report Review

Took 30 mins from walking through the door to driving off in the car, however the service was still great.

Date of experience: December 12, 2013
Germany
1 review
0 helpful votes
Follow Georg S.
Unfollow Georg S.
Share Review
Report Review

I have used Economybookings many times, when I have hired cars in many countries in Europe and have been always very satisfied. Last summer I caused accidentally a little damage to the hire car. I made and sent all necessary documents to Economybookings and after their processing they refunded to me the excess amount. The most important thing is, that you make a good damage report with attachments, they need to.

Date of experience: December 7, 2013
Iceland
1 review
0 helpful votes
Follow Marja L.
Unfollow Marja L.
Share Review
Report Review

I usually use Dollar, but as this was just a short trip I chose the cheapest who happened to be Alamo. Nice guy on the desk - didn't try and sell us any 'extras' - got the necessary paperwork done in a couple of minutes. Also - and the main point coming off a 9 hour flight - no queues!
Good choice of cars - only complaint (which I think applies to ALL car rental companies) the windows were filthy - inside especially!

Date of experience: December 5, 2013

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
See all photos