EconomyBookingsReviews 4,745

I reached Fox rental counter at Denver Airport on 14th May and they don't have any midsize suv. All jeep cherokee was recalled by company. So, I didn't take the car from Fox. Took a car from another rental company. Then I send 15 emails to *******@bookinggroup.com asking for refund. After 2 weeks I get first reply that they are investigating. Another 2 weeks past. I am still sending email with the hope to get an answer and refund. Never experienced this kind of customer service. I am fully feed up. NEVER EVER BOOK A CAR FROM THEM. Refunds are so difficult to get. I still chasing the dream of getting back the refund. I feel that I am being cheated.

Do not use them at all, they are outright scam. Booked a car on their website, paid a prepayment and on the day of collecting the rental car, I was being refused and had to be referred to another rental car company, I asked for refund from eoconomybookings.com and refused, stating reasons that I did not adhere to the rental company's terms and condition. I have never had any problems with Budget, Avis, Dollar. PLEASE PEOPLE, DO NOT USE ECONOMYBOOKINGS.COM

I was charged Euro 30 for 1/2 tank of petrol and told to return the car empty. I do not like this in principle because one cannot return the car empty. It is a way to add a couple of Euro to the rental in free fuel for the Rental Agency. But Economybookings said that was the policy and the rental fee was attractive, so I agreed. So far so good, BUT:
• When I picked the vehicle up, it actually had less than 1/2 tank of fuel (about 7/16 in my case).
• From as empty a tank as I dared go I put in Euro 30 of fuel. This fills the tank to over 7/8 on the gauge,
When I pay for 1/2 tank of fuel, I expect to get 1/2 tank, not an excuse that "it is almost 1/2 full". When I pay Euro 30 for 1/2 tank of fuel I expect that is what 1/2 tank of fuel costs. In fact Euro 30 comes close to filling this car!
When I wrote to Economybookings about this, they did not even have the courtesy to respond. That is unacceptable.
In fact, the price was good, even with the overcharge on the fuel. But I would never rent with Economybooking again on principle. They simply do not have the courtesy to even respond to comments. This was also noted in some reviews I saw before renting from them, but I discounted them. I no longer do.
I WILL NEVER USE THIS COMPANY AGAIN.

Got to this broker through the sky scanner car rental app. They directed me to Gold car which was supposed to be in Fiumicino airport but it was really a small company 15 minutes out of the airport. As I arrived I was told that I could not use any of my cards including the Amex and VISA debit. Of course it is written at the end of the voucher and it is odd that I could reserve the car with EconomyBookings using the AMEX without problems. As I called them they refused to grant a refund even though I did not get a service and they wasted 2 hours of my time. I went back to the terminal and got a car from Sixth without a booking and for a reasonable price. STAY AWAY FROM THIS COMPANY. SKY SCANNER DO NOT USE THIS COMPANY EVER AGAIN.

This is a fraudulent company. They charged my card and gave me no car. Phone numbe ron their voucher is wrong. If u phone them they say email us and if i email them asking for refund they do not respond. I am surprised why companies like green motion, money supermarket do business with them. This company should be fined and banned. They say they will respond to emails but trust me, they will not respond. They subcontract to ACE and ACE sub-contracts to green motion and none takes any responsibility of no-car but yes-charge.