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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
832
value
795
shipping
477
returns
617
quality
685
This company responds to reviews on average within 33 days

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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Good price and car
June 15, 2018

I was impressed with the no hassle from dollar rentals going through economybooking. Will use them again.

Date of experience: June 14, 2018
Colorado
2 reviews
5 helpful votes
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I was unable to rent the car I paid for through this company, because when I went to pick up the car, I didn't have a major credit card (DON'T USE DOLLAR either). I had to pay double and go through another company, I got no refund after I requested it AND my bank investigated and still didn't do a refund.

Date of experience: June 14, 2018
New York
1 review
2 helpful votes
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DO NOT USE
June 14, 2018

Booked a car with this company... went to pick up 2 months later and the reservation had been cancelled for a no show... they never let us know that they had cancelled it and it took me 6 months to get my money back... then they wanted to charge me a 39.00 booking fee. When the deal looks to good to be true... with this company the deal turns into a nightmare... beware of these people

Date of experience: June 14, 2018
New York
2 reviews
0 helpful votes
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Good option
June 14, 2018

Ive used economybookings.com on numerous occasions. Never a problem and rates are good. The cars are always clean and there is rarely any mechanical issues

Date of experience: June 14, 2018
GB
1 review
1 helpful vote
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Dont use
June 14, 2018

We made a booking with this company and found we had to pay a deposit when collecting the car. So in advance we cancelled the booking because you have to use a credit card and i dont have one. Its been one month and 20 days and we are still waiting for a refund. It even cost us 35 sterling to make the phone call from uk to Ireland because it counts as europe. After many emails and calls. Still no refund...

Date of experience: June 14, 2018
Pennsylvania
1 review
1 helpful vote
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I was searching all the typical car rental websites first (Orbitz, Expedia, CarRentals, etc.) but none of them had the great deal I found on EconomyBookings. They booked me with Global Rent-a-Car in Poland, and it was very easy and affordable!

Date of experience: June 13, 2018
GB
1 review
1 helpful vote
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NO HIRE CAR
June 13, 2018

Went to collect the hire car in Barbados and the supplier of the car had cancelled the order - no response from emails sent to Economy Bookings.

Date of experience: June 13, 2018
GB
1 review
0 helpful votes
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This was the first time in Rhodes that we had hired a car due to the fact we had a young family and late arrival time.

When taking into consideration the holiday company transfer time or cost taxis it made perfect sense to hire a car and have the use of it for the whole week to explore the island more.

The staff were waiting for us outside arrivals and the whole process took around 10-15 mins and we were on our way.

First class friendly service and would recommend to anyone

Date of experience: June 10, 2018
Arizona
1 review
0 helpful votes
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Super Easy
June 11, 2018

Transparent. No hidden fees. Super Easy drop off. Great rates. Will definitely book with them again.

Date of experience: June 10, 2018
Arkansas
1 review
0 helpful votes
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Ill be using EconomyBookings again. Cant beat the cost savings. I would have paid considerably more through another company.

Date of experience: June 9, 2018
Florida
1 review
0 helpful votes
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Here's the thing. I booked online with Economy Bookings. I had to reschedule pickup. I called Dollar and got information about changing pickup dates and how it affects my final bill. Then I was told to call Economy to make the final schedule. Economy told me to call Dollar back and let them know they gave me a cost figure that's too high. Economy gave me a better price. The car was fine and rules for the rental are easily read online. I only had trouble with Economy and Dollar being on the same page. Maybe there should be cross training because trying to accomplish renting really takes talking to 2 different businesses.

Date of experience: June 7, 2018
New Jersey
1 review
3 helpful votes
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Do yourself a favor and do no make reservations through economy bookings it has been nothing but a headache. I make car reservations all the time and never have I had so many problems with one company that has drawn out over so many months. Customer service is insane, you will never work with the same person twice it has been a nightmare and now 2 days before we leave we are without a car. Honestly we can uber for what they were going to charge us, just thankful I was finally able to cancel reservation. Nothing but problems.

Date of experience: June 5, 2018
New York
1 review
0 helpful votes
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The car was just what I wanted and needed. CLean, no service problems. Representatives were polite and attentive.

Date of experience: June 5, 2018
Georgia
1 review
2 helpful votes
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Before you accept, review everything carefully as additional fees, such as insurance and other add-ons, are automatically added to your bill! And, customer service is extremely slow and not helpful.

Date of experience: June 4, 2018
Turkiye
1 review
0 helpful votes
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Very good service, staff was very helpfull, good condition car and economic, with that price very good choice.

Date of experience: June 3, 2018
New York
2 reviews
0 helpful votes
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I had a question concerning an 80.00 charge that didnt make sense. When I stayed on the line for customer service the line cut out the 5 times I tried. I then tried to get someone by going through the car booking line. The guy that answered said it does that when they are to busy and to keep calling VERY SHADY. I asked where economys headquarters are and he said overseas. Very evasive: STAY AWAY

Date of experience: May 31, 2018
Texas
1 review
0 helpful votes
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I rented from Dollar in LAX, from Dollar the rate was $164, through EconomyBookings.com they added on full insurance coverage (not approved by me) and took the final total given in Dollars to mean Euros and then converted that to Dollars on my credit card, which made the total $315, plus $10 conversion fee my my bank. Stay away from these people

Date of experience: May 31, 2018
GB
1 review
1 helpful vote
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As mention in the negative feedback
1. Explain details on all terms and conditions with the charges(eg, extra charge for late return car)
2. Offer service on how to install car seat..

Date of experience: May 31, 2018
Denmark
1 review
0 helpful votes
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My experience has always been ok with EconomyBookings. The car reserved has always been to spec. When returning the vehicle I have never has any awkward or bad representatives

Date of experience: May 29, 2018
Missouri
1 review
0 helpful votes
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I booked online & paid online. I have full coverage insurance so I opted out of their insurance. I arrived at airport went to rental counter showe them my ID. They didnt have the car I rented available so they gave me a free upgrade to a Jeep Compas & away we went. Return took 2 minuets no hassle great service

Date of experience: May 27, 2018

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299
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