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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Found this company to be cheaper than the other rental options available. Went to the airport counter to pick up my rental and was told the amount was $10 more. I asked how that could be and was told that each airport has it's own additonal fees and I would need to contact the booking company to sort it out. I showed Dollar rental the contract but they didn't care and so I had no choice but to pay the extra $10 if I wanted the car.
I was going to let the extra $10 go and not deal with it. I then dropped the car off after hours with a full tank of gas and left the keys in Dollars drop box. I still had about 12 hours left on my rental time. My credit card was charged an additional $25 several days later. I called economybookings (which if you have to, you will have to speak to someone overseas since that's where they're based and will likely talk to someone with a strong accent so communication can be a bit rough to understand). Anyways, I opened a case and received an email indicating it would take 5 - 6 weeks for them to investigate. It's now been 8 weeks and still cannot get anyone to acknowledge the case number or provide an update about the case. I have no other recourse other than calling the credit card company and having them look into it.
I booked a car from Discount Car Rental in Montreal through economybookings.com. I found it had the best prices for me as an under 25 yo and it was so simple I was able to have it booked and sorted within 10 minutes. When we arrived at the car rental place they had everything ready and sorted for us. It was very helpful going through economy bookings :) definitely recommend
We rented a car for 5 days at Easyrent Stansted. The car we were renting was ordered on the internet. Upon
Arrival the airport we called the company and a shuttle bus with a nice
Driver picked us up and drove the 10 minutes to the company. There we showed driver's license and passport and signed necessary papers. I chose full to full tank. I
Responded that I had to pay £ 95 in the deposit for fuel, but after the
Lease the amount was refunded my account already the following day. The car we got was absolutely clean and looked like new. Then we inspected the car with a friendly employee before we drove off. When
We returned, the car was again inspected by another friendly female
Employee who had no comments before we were transported to the airport. Renting at this company was a positive experience.
Good record of any previous scratches/damage to car. Only one member of staff in the office so had to wait a while before being able to go through our booking and getting the car.
Asteptati-va la plitici diferite intre companii, dar dupa 4 inchirieri de pe aceiasi alicatie, pretul masinii la ridicare va fi mai mare decat pe aplicatie, indiferent daca optez pentru toate asigurarile incluse sau nu.
Car pick up and drop off was hassle free and very quick. Free upgrade given. Staff were excellent. Car was almost new and in perfect condition. No hard sell of additional products.
I booked a car via the website, showed up with all necessary documents, but didn't get the car because my credit score was too low (moved to the uk recently). The underwriting check was not mentioned anywhere, even in the fine print. I wanted to put down a deposit, but no. Economy bookings refuse to refund the money to this day (after 3 months), even though the underwriting check is not mentioned anywhere in the fine print.
Thanks for the stuff in Sofia. Very happy with the service. Will definitely use again and highly recommending
The whole process with my flight and car was very easy and everything worked out smoothly I will definitely be using this site again in the future.
This looks very much like a scam, attract people in with cheap prices and then advise people to cancel when you phone them to check the details. Then they tell you, even though you have added Cancel Protection, the fee for this is non-refundable, how crazy is that? I would advise to avoid this company at all costs. Very rude and arrogant staff when you phone or email them.
Overall it was a very pleasent car hire. The staff was helpful and the economy bookings app easy to use. Looking forward to your services next year.
Good experience, helpful staffs. I would rent a car again from this car rental place.
I wasn't ready to return the car on time, I called them they gave me an extra two hours to return the car.
Lots of choice in terms of vehicles to suit all budgets. Service staff are very helpful with booking or amendments in booking, they also are knowledgable about the company policies.
I thank the owners of this company and I wish next time to make members for us to take points for next rental car because I and anther people he booked. Thank you
I would like to say I would not recommend economy booking at all to any customer. Even though there prices might seem fair but when it comes down to a change in your reservation an your due money back they lack or DO NOT RETURN A REFUND within the time frame promised.
I recently had a reservation with economy booking, and I made a change with a difference in my price leaving me with a refund and its been well over 30 days with no refund processed or communication regarding my refund. Please cheaper isn't better if you do not want to loss out on money, I recommend use another company.
Rental company did not honour my booking. Charged an extra E200. Economybookings will not reply to any emails. Be careful. SCAMMERS
I have used a lot of services to rent a car. This one was one of the best. The value you get is more than you expected and payed for.
It's was cheapest option for a car rental that I've got for August in ATH. Easy to book and everything was according to the deal that I've got. In the beginning I was skeptical but the experience that I've had has proven the opposite! Thanks to the team for that.
Good price good car friendly service that could explain all about highwsy fees and cross border issues you should pay attentipn to insurance issues
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members